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letgo

1.8

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letgo Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily due to frequent reports of scams and unresponsive sellers. Users express frustration over the prevalence of non-serious buyers and automated responses that hinder genuine transactions. Concerns about safety and a lack of effective customer support are also prominent, with many customers feeling neglected when issues arise. Although some users have found success in selling through the platform, the overall sentiment leans heavily towards disappointment, suggesting a pressing need for improved oversight and customer service to enhance user experience and trust.

This summary is generated by AI, based on text from customer reviews

service
21
value
19
shipping
15
returns
15
quality
14

We monitor reviews for authenticity

Colorado
1 review
2 helpful votes
Follow Smith D.
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For one everyone tries to get stuff from you for super cheap. I offer an expensive item for only $100 and people ask if I can lower the price. It angers me. And then the app keeps doing pop ups asking if I want to pay X amount of money so my ad gets seen more, seriously? I remember using this app a long time ago and they never asked for money and I actually sold stuff then!

Date of experience: June 14, 2019
Montana
1 review
3 helpful votes
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They are overbearing and meddling in that they insist on all transactions happening in THEIR chat room. Not acceptable. Highly suspicious.

When you go to close your account, they wrongly assume that everyone is using their (faulty) app on a smart phone. They are wrong. Some people still use a pc, but they have made no contingency for them.

Oh well, in 30 days my ad will expire and that will be the end of that. I'm reading the reviews and finding that it's a good thing I found out early before putting a bunch of time in the letgo FARCE.

Date of experience: June 13, 2019
New York
1 review
4 helpful votes
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This is by far the absolute worse site ever in the history of selling items. I purchased an x box 1 months ago that did not work and to this day I'm still chasing the person for the money. I reported it to Let Go the reply was everything short of a shoulder shrug and contact the police. SMH for all this trouble Its never worth it. I advise anyone considering using this app. Throw your money in the street or give your items away before being bothered.

Date of experience: June 6, 2019
Louisiana
1 review
8 helpful votes
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I sell cars for a living Small lot using craiglist to sell however now they charge 5.00 per ad. It would cost me almost 750 a week to run ads. I had to switch to letgo. What a scam! They actually hacked into my computer and posted pictures of cars I sold years ago! They tell people sold when there is no such notice. Over 2500 response in a month no customers. I talked to 2 bull$#*!ters on the phone and they were looking for something for nothing.
Last night put up ad that said "moron ad fake ad fake ad" had over 20 people respond wanting to know if still available Total waste of time!

Date of experience: May 27, 2019
Canada
1 review
3 helpful votes
Follow D C.
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I have posted multiple items and each time had the same experience. Someone would connect. Ask a bunch of questions, ask for pictures and using eerily similar tone drops off. Too much of coincidence. Deleting the app.

Date of experience: May 26, 2019
New York
1 review
5 helpful votes
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This site has a terrible UI for both mobile and web. Type in a search term, and receive any results they want. Put in "BMW", None of the responses were BMWs and the first 12 were other brands, or unrelated items. See Screen Shot.

Date of experience: May 16, 2019
Tennessee
2 reviews
4 helpful votes
Follow Amy T.
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Hate Letgo. Only ever got "Is this still available"? No response when I reply. The only real person wanted me to drive a $15 dollar item to his house 30 minutes away. They randomly remove postings. I sell better on Craigslist.

Date of experience: May 15, 2019
Canada
10 reviews
29 helpful votes
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Don't bother with this app. To prove a point, I posted several items. In their description, the first line was, "please, don't ask if this is available, because I will not respond.". First two days, I received 4 messages. All of them said, "is this still available? So I replied to each saying yes, it was. Not one person out of the 4 made any further attempt at communicating. So, are they bots... or real people? It has been about 6 months now and I have yet to sell one item on let-go but I usually sell one to two items per week on Craigslist. I can say, however that at least with letgo you can post items for sale. Facebook marketplace seems to flag account and put you under review all the time regardless of what you're selling. And there is never a human being to speak to. It is all automated responses for the computer who can only see dots and dashes.

Date of experience: May 7, 2019
Florida
1 review
1 helpful vote
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Phil&I.
May 6, 2019

Phil&I very nice people easy going deliver trustworthy fair price friendly one of the best people I ever done business with not only but around good guy

Date of experience: May 5, 2019
Minnesota
7 reviews
19 helpful votes
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Don't Bother
April 29, 2019

I signed up with Letgo 5/2018 but didn't list anything until 4/2019. It is a fairly easy process to list items. I posted five purses, a pair of shoes, a baseball glove, two framed baby bear pics, and a vintage portable hair dryer. Within the first day I had an inquiry on one of the purses--asked if the price was negotiable. I picked one of the "suggested" responses of "Yes, what's your offer?" Never heard back from that person even though about a week later I sent a follow-up (one I wrote myself) asking if the person was still interested. Again, no response.

A few days later, I got an inquiry about the baseball glove, asking if it was still available. I again chose one of the suggested responses (I think it was simply "yes"). Never heard back from that person, either. The lack of a response makes me wonder if these prospective buyers are real buyers who are simply rude (even if no longer interested or found something else, it would be a courtesy to respond [i. E., "thanks but I found something else"]) or some type of scam (i. E., perpretrated by Letgo to make sellers think there is interest in their posts). In fact, at the bottom of the first page of the Letgo reviews on Sitejabber, there is a question/answer section where someone talks about the situation where someone expresses interest but then never gets back to the seller. One of the answers said it was an automated bot--not a real person--sent out by Letgo.

About a day after I replied to the baseball glove person, I happened to go to my Letgo account and saw that it was flagged with a "this account is under review." Of course, there is no explanation of why it's under review. That was about two weeks ago and it still is "under review." I then searched online for reviews of Letgo and came across Sitejabber. I was stunned at how many negative reviews there were for Letgo. Many of them referenced having their accounts under review. Others mentioned that they would get people expressing interest but never heard from them again (seems to be a common problem).

I am going to close my Letgo account. A friend has had a fair amount of success selling on OfferUp. I do not have a smart phone but, apparently, there is a way to sell from a computer using an android emulator such as Blue Stacks.

Date of experience: April 29, 2019
Louisiana
1 review
4 helpful votes
Follow Jared M.
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I know that you cannot expect to sell Used items at the price of new items, that's obvious. I know that if you are using letgo you can get some lowball offers, but these buyers are REDICULOUS. I was checking ebaY for some going rates for used products, (computer parts.) I posted some of the same stuff on Letgo and people only want to pay like 25%-50% what you can get on other sites. The Buyers on Letgo must be high or something.
Aside from that, the whole site is tedious to use because things are organized poorly, and it's difficult to get categories of things to look at to show up in a way that makes it inviting to browse. For example, there is a category "electronics," don't you think they would have a category for say - a speaker system to segregate it from a computer monitor?

Date of experience: April 26, 2019
Minnesota
1 review
1 helpful vote
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Lazy
April 26, 2019

People are on there are to lazy to mail what they are selling, much like people on Craigslist, those sites are only good if by some chance you live in the town they are selling from...

Date of experience: April 26, 2019
Washington
1 review
4 helpful votes
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Hard To Like This App
April 26, 2019

Hard to like when almost all encounters are either lame window shoppers or probably hoarders who want everything for the pile but don't want to pay even near what it is worth. I'm talking literally like 12x "is item still available" and then ZILCH response or.$1200 item is priced at $300 to sell fast and the idiots offer $100! I swear I could put a pile of one million dollars in CASH on the site for $1 and some jackhat would offer me. 50c! It's stupidity like that. Don't even get me going about the scammers...

Date of experience: April 26, 2019
Pennsylvania
1 review
3 helpful votes
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No buyers!... ever!
April 21, 2019

I seriously think it's a shame because let-go is one of the only apps out there that does not bother anyone, They allow their users to post ads freely without being flagged and removed for nothing,...
And we all know how frustrating that can be!
The problem is that they have a poor setup,
The app needs a new interface.
Like for instance they should do away with all of the buttons, because I personally have had people message me back when I never messaged them in the first place, and it turns out that I simply hit the button by mistake.
Secondly they need to make it easier for people to post things on their website, like for instance when I first started posting you hit the button and sometimes it's hard to understand how to post on there, or once you post you have to at the end edit the ad, or even something as simple as uploading pictures it is a huge task on let-go.
We are in an age where people like things fast and easy I think because it's hard and because it's tricky to figure out how to post on let-go that is the reason why many people are pushed away from this amazing app.
I can only hope that that let-go gets this info and listens, because seriously they are the only platform that's out there that does not bother their users and I love that.
The main problem is that there are absolutely no buyers on let-go... none whatsoever!
I post ads all the time and I feel like I'm doing it for practice or something, because I never ever sell anything on let-go.
I just get a lot of "likes" for the items that I post it's like Facebook for sellers or something, people just browse on letgo and like things but never purchase anything. I find it quite ridiculous sometimes!
Anyways I digress
My point is that I think let go is one of the best apps out there and if they just change their app setup and make it easier for the user they will attract more users and it would be a great place to buy and sell.

Date of experience: April 21, 2019
New Jersey
1 review
2 helpful votes
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Worse than garbage
April 20, 2019

Coulnt rate zero... is there a less than zero Tried to sell glass water pipes and kept getting taken down saying i was selling drugs or medicine. Relisted specificity staing not medicine or drugs for tobacco use only and still removed... crap crap crap

Date of experience: April 20, 2019
Florida
1 review
3 helpful votes
Follow Will M.
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LetGo is an absolute waste of time to use. The search feature uses inductive instead of deductive search parameters.

If I do as LetGo recommends and only use one word to search, and type the word Sunglasses... 4 million pairs of sunglasses show up!

So if I want to be more specific and only see Black Oakley Sunglasses, you'd think I could type BLACK OAKLEY SUNGLASSES to refine my search. NOPE.
Doing this causes EVEN MORE items to show up.
Any and all listings on their site containing the word BLACK, AND any and all listings containing the word OAKLEY, AND any and all listings containing the word SUNGLASSES show up.

This makings finding what you want extremely painstakingly involved and it just isn't worth it.

They should change to a deductive search like eBay. More words means LESS items.

Date of experience: April 20, 2019
Nebraska
3 reviews
19 helpful votes
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What is wrong with this website? I've been trying to use it for a week straight and pages take forever to load. It seldomly gives me results close to me hometown.

Date of experience: April 19, 2019
California
1 review
2 helpful votes
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Slow as hell
April 18, 2019

I'm tired of the slow as hell service. It never improves. I always get annoying messages is this available when I know it was just click bait the button that lets u ask is this available is too close to send button. Constant getting is this available. When I search for stuff it never gives me posting of what I'm searching. I try to log in like 10 times in a row and still can't sign in. I'm sorry but let go si the worst service I used. People use Offer up. It way better and they have to send a pick of there ID if the want to have the best rank. I think that's good so there is lee chance of theft or fraud. I wish I can give let go 0 starts cuz that's what it deceives.

Date of experience: April 18, 2019
New Jersey
1 review
6 helpful votes
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Worst app
April 7, 2019

Fake profiles ask questions about what your selling and never get back to you. It's a horrible app. Stay away

Date of experience: April 7, 2019
Florida
1 review
2 helpful votes
Follow Kathryn L.
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No help!
April 5, 2019

I have written and tried to get help - someone will send a desire to buy an article I have posted and when I try to respond to them, I get error and can't respond to anyone to let them know I still have the article.

Date of experience: April 4, 2019