letgoReviews 836

Bought an iPhone 8 on letgo. Checked the IMEI number and it was clear. 3 days later it was reported stolen. I told letgo about the incident and the seller, and they did nothing to remove his profile. They told me to report to the police, which I did and gave them the police investigation number.

They did not apologize, they did not offer to compensate me for my loss, they did not acknowledge that they left this criminal to post for 2 months after I reported the incident, letting him pull this stunt God knows how many times.

All their customer care did was deny any responsibility and say they would cooperate with the police, which does nothing for me.

I have deleted the app. They don't give a damn.

Ever since the latest update I can't read my messages. I get notified, I see there's something in the chats but that's it! It just buffers and spins forever saying 'connecting'. The whole point is communicating with buyers to make a sell. If I can't see their messages and communicate with them, then there's no reason to have the app on my phone. What a waste of time creating the posts and uploading pictures. Bye, you sorry a$$ app!

I have sold a few items (in spite of) this app. I saw another reviewer say that it constantly defaults to the wrong location, YES IT DOES! The worst issue I have encountered is, when I receive a message from an interested buyer, I will respond but my message doesn't get sent or received for hours if not as long as a day, if at all. The "Red Check marks" next to your message indicate if the message has been sent and received, if they are not present or highlighted then your message has not been sent. Making the prospective buyer think you are ignoring them. As much money as these morons spent on television advertising, some of those funds would have been better spent on a quality IT staff. I post my ad's with my desktop, (DO NOT GIVE letgo ACCESS TO YOUR CAMERA)! I would not trust them with that, as unprofessional as they have demonstrated to be.

Honestly, it's tough to sell lightly used items online to real interested people anyways but LetGo only makes it more difficult! Yes, a site that is there to help you sell things actually makes it more difficult to do, between the 5,000 fake profiles that will send you a message about an item you are selling, to the real people that offer their dead dog in exchange for your item(sarcasm but everyone tries exchanging worthless items), to the actual people that want the item but are extremely hard to come by and by the time you find them you have given up on the idea of ever selling this on such a pathetic website. Do NOT ever give money to this company to advertise to fake profiles for you, more traffic only means the more fake messages you get, your only hope of selling items on here is being patient and waiting for someone that specifically wants what you are selling. Lastly if you list your items on a site like this, don't list your items for dumb prices if you have an Iphone 6S that you can buy new for $200, don't sell it for 300.00 saying you bought it for 600 and that it needs a new screen. Do your research on the product you are selling, it should not cost someone more than 50% of what it would cost to get new for them to buy it used unless it's in spectacular condition. There are a TON of incompetent real buyers on this website so bare that in mind as well, at the end of it all, I wish I would've just not ever used this website.