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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I wanted to get lenses put in a new frame I'd purchased and honestly I tried another company before lensabl and it didn't go well they canceled my order and returned my frames with no explanation, then I found lensabl and everything went perfectly I'm extremely happy with how my glasses turned out! Thanks Lensabl!
With an astigmatism prescription, I had a lot of difficulty the first time around with PD issues and the glasses were unwearable and gave me intense headaches. After getting my PD from my eye doctor and sending them back, the new lenses are an improvement but still not as comfortable as the glasses I ordered from the eye doctor. I feel like this service would be more successful for someone with a milder prescription. However, the quality of lenses seems to be good and the customer service was helpful in trying to resolve my issues.
Sent my Gucci glasses for magnifying lenses
Finally received an email stating that your company could not replace my sunglasses lenses with magnifiers.
Then I was told I would be charged $25.
Why should I be penalized because you could not fill my order? I will go to social media if I do not receive a full refund on my credit card as I find this unfair and unacceptable
Literally in tears when i put on my new glasses. It's amazing to be able to see again, so quick and easy!
1st:
It was my mistake submitted my sunglasses prescription for my Stoggles eye glasses. Definitely it was blurry but that's my fault.
2nd prescription:
Finally, got my new eye glasses prescription. But when I received my new eye glasses prescription Stoggles.
It was blurry, just like my 1st order and very disappointed.
Received glasses with progressive lenses that were not quite right. Contacted zen desk and returned the glasses with remarkable results! Great service, good prices! Will use Lensable again. Thanks guys!
My order needed extra processing time due to an unknown production issue. I've been having some discomfort with my original frames for several weeks since getting the new lenses installed. Upon closer inspection, the nose pads are the issue. The left nose pad is contoured in the wrong direction since it is a right-hand nose pad! (e.g. Concave vs Convex)
My daughter bought a pair of vintage frames and I wanted to replace the prescription lenses with non-prescription as a surprise for her. The service when I had questions, the speed of return, and the quality of the work are all beyond my expectations. Very happy with Lensabl and I'd definitely use them again. Also very nice packing job.
Was a bit hard in the being, all worked out. Love them
Transition lenses came out good, but when I got my glasses back the left arm was bent down badly on the frame and now I can't bend it back for fear of breaking them. It was not bent when I shipped them to Lensabl. Also I requested replacement of nose pads and they were never replaced.
I had my Bose glasses fitted with very warped and distorted with a prescription that they were fitted with.
The glasses I sent in were returned with perfect lenses.
It took longer to fill my order than expected but... at first I was annoyed it was taking so long but... when the glasses arrived the prescription lenses ARE PERFECT! It doesn't matter where my eyes look out thru the lenses it's perfect vision! Waiting for Lensabl to not only "get it right" they are perfect. Very Happy!
Overall, the process was satisfactory. Had some difficulty getting all the information loaded; however, in the big scheme of things I was still able to save time.
They let me know my vintage frames might not be suitable and kept me up to date throughout the process. Ultimately they worked and I was grateful for all the communication and perseverance.
Sent in a pair of frames to have perscription lenses installed. They did a great job. Highly impressed.
These glasses are amazing and like they were made just for me! I love these so much and how they make me a beautiful nerd. Nerds Rule!
Thank you for the very good product and service. You kept me informed throughout the process. The packaging and delivery was clean and on time.
I placed my order on September 23rd. I chose Lensabl because of previous good experiences.
I opted to print my own label to save time as I needed to get my glasses back as soon as possible. My back up pair is an older prescription. The lab received my frames on September 26th. The online status of my account was "Estimated to ship in 6 business days". That status never changed until the glasses shipped on November 18th, almost a full 2 months later. I inquired several times with customer service via email. The lab lost my frames and had to replace them. I had to send a link for the replacement frames even though my original order had the Ray-Ban item number and color code. I was also asked if I had a picture of the frames I sent. Really? Isn't this your business? You even sell Ray-Bans on your website. Why would you need a picture when you have the actual item number? I tried calling the 800 number on November 17th. The message said that I would get a call back within 24 hours. I never received a callback. Lensabl is supposed to be a convenient option. It has been nothing but an inconvenience. Slow, unresponsive, and unapologetic is a better description. I am not even sure why I am bothering to provide feedback. Based on recent experience with Lesabl, this will likely be ignored.
I was made aware of when my glasses arrived, any issues with them, and then given a tracking number for the return shipment. In my case, lensabl had an issue with my frames and resolved it better than I could have imagined. Great customer service for glasses that fit and let me see as soon as I received them.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members