LensablReviews 6,504

I've ordered both bifocals and progressives from Lensabl, each time sending in my own frames. My first experience was with the bifocals, receiving them with the reader portion way too high. However they corrected the issue quickly and I was quite satisfied.
My second experience however was absolutely awful. I sent in a high end frame (Anne Et Valentin) along with all my measurements.

After at least four weeks with no update from them, I emailed asking about status. They then informed me that my frame broke during placement of the new lenses, and did tell me they'd pay for a replacement and asked me to send a link. I told them the brand and price and that my frame had been discontinued.
After their okay I went to the eyewear shop that carries the brand and selected a new pair, at which point had my measurements taken and the lenses marked for PD (pupillary distance.)
I emailed Lensabl again, telling them the name of the shop and of the manager, who was holding them until Lensabl contacted them.

After over another month, Lensabl finally sent me an email to confirm they'd ordered my frame and that it was on 6-8 week backorder, from a discount supplier. I finally CALLED, letting them know I had chosen the frame and had it marked specifically for me, and that it was available IMMEDIATELY. I should've called at the beginning of this whole ordeal. After another month I emailed asking for an update, and they replied that my frame was on the way.
The prescription was INCORRECT, after FOUR MONTHS with the situation in their hands.
I chose to go ahead and get them filled at my own optical shop. I realize I should've had them cover it since they'd filled it incorrectly, but at this point was fed up and decided not to pursue it any further.
I suggest that no one order from them except MAYBE for a single vision lens.

I was actually quite excited to be able to use your company as I have lost my vision benefits now that I am retired. In order to save costs, I have been reusing my frames so your company was a great solution. However, somehow I was charged $255 for an order that I did not put in and or complete as I was waiting to get the proper measurements to be able to mail my frames out. I put several inquiries into your company and never got any courtesy calls back. I was forced to put a fraudulent charge through with my credit card company. Eventually, the money was refunded, but not because of your company being forthcoming. Additionally, I did end up ordering a pair of lenses from you and I really can't see well out of them, but given my past experience, I'm hesitant to move forward with your company in hopes that you would make the right changes to my lenses as I cannot see well out of them at all. I've had my doctor check the lens and the refraction, and they seem to be accurate, but for some reason, I can't see out of them well, maybe it's the material that I chose for the lenses I don't know. But I am now back to my optician who has gotten me two pairs of lenses in my other older frames, and they seem to be working fine. So all in all, I am not pleased with this company, and I probably will not refer you to my ophthalmologist as they were hoping that they could send you some business.
Jan

I sent in 2 frames. The wrong lenses were sent in both. I'm in the middle of trying to get it resolved and it's been extremely difficult. I can't even get back the original lenses. Can't get a refund? So now I'm stuck. Won't even comp me anything for my troubles. I made one previous purchase before this one that was fine. But I will never buy from here again. After over a week of emails I finally got a return label that I can't print. I should have gotten that 1st day or a box sent like when I bought them in the first place. I'm so furious at this experience

Don't use them. They don't honor their return policy. They will blame you if they screw up the prescription.

My last few pairs of lensable lenses has scratched easily or were ruined by heat. So I ordered a new pair for some crazy reason that was extremely expensive. It was several months late. Your team didn't try to make it right and I was stuck with sub-par backup glasses (also lensabl) while you kept my 600-700 as a loan for months.

Lensbl seemed like a good option to save time, but ultimately I wasted $326. I sent in some wrap-around frames, everything seemed fine, but when I received them back, something was obviously wrong. I had an independent optician check them, and both lenses were well out-of-specifications. Basically, wrap-around sport frames are harder to do. Lensabl offers to try again (IMO likely to mess up again), or would give me a 30% discount towards a new set of glasses (only slightly better than there monthly discount of 20%, and still ~$200 net loss on my part). No thank you. I'm not willing to double-down on a company that doesn't maintain QA/QC standards, then balks at customer support.

I placed an order two weeks ago and was told the turnaround time would be 4-6 days. Apparently, my glasses did not pass the final inspection. I only found out after chatting with customer service on live chat. I never got an email or anything. Now they're telling me it's gonna be another 6+ business days. I should have gone with lensdirect.com this time around.