LensablReviews 6,504

I ordered contacts, paid for express shipping. The contacts didn't come and I called/emailed over and over. Was told repeatedly that the problem was being handled…. But I never got a follow up and it took over 2 weeks to finally get them! I was not offered any compensations at all! I asked that my next order of two boxes to be free or heavily reduced and my expense of the overnight express shipping to be paid for! I had to order from another company to get me by! I would be willing to try them again if I were compensated for my time and money that was ignored.

We purchased two glasses from Lensabl and were unhappy with the fit. They were very tight and uncomfortable. The return/refund process with Lensabl was an absolute nightmare! When we shipped the glasses to Lensabl, they came back in the mail about 3 weeks later with a note from USPS saying that it was unclaimed by Lensabl so they returned it to sender. Emailed Lensabl and they said to send them again. Had to pay for the shipping again and by then it was another 2 weeks later. It was almost 2 months before we got our refund on the frames. They did not send back the lenses so that we could potentially reuse them on another set of frames. So we paid for lenses that we no longer have. We will never order from Lensabl again. Zenni is cheaper and never had any issues there!

I ordered high index lenses for a pair of eyeglass. The ordering process was easy. The quality is great. And the price was so much better than the quotes I got from optometry shops around me. Only drawback was how long it took. From the day I ordered and dropped my frames in the mail to when I received my eyeglasses back with new lenses was 21 days. Customer service was very responsive though when I emailed them to ask the status and how much longer it would be. But, overall, I was very satisfied, and I have since ordered lenses for a second pair.

The lenses that were provided are ok. I am unhappy with the fact that when sending in my glasses I looked for the best way to do so. I did not find that it was best NOT to send in original cases and boxes. I unfortunately sent in my original Tiffany case and box and did not get them back. I did reach out to customer service and was told that they would try to locate my original case and box. Well I never heard back, so I guess I am out of luck. I want my original case and box back. When one spends the money on Tiffany glasses the case and box are a bonus. Shame on me, lesson learned I will not be using Lensabl again.

You need to provide better customer service. I was told you would only refund either the frames or the lenses. I was unable to use lenses or frames because they were too tight and gave me headaches. Your representative told me the frames were not adjustable in order to prevent headaches. I used my previous three Bose wearable technology as a medical device and was unable to use the 4th pair that I bought from you. I will never use Lensabl and will tell all friends and family to never use your company

Well, did my order, sent wrong lenses replacement, reached out customer service, they did quick actions right away. Sent back my frame to them and they replaced a new annd right lenses for me, great customer service!

First I waited a bit over a week and didn't receive any box from Lensabl. I contacted support and was told that they forgot to send me a tracking number but the box is on the way. Then another week passed and I contacted support again. Turns out that the box was not sent, so finally I got a tracking number and a week later I got the box. Once the glasses got there they went 3 times through the "stages" - received… getting your lenses… mounting… quality control (then back to square one). Turns out it was too complicated to insert 2 simple reading glasses of +2.5 diopters tinted 20%. I should have just gone to a local optician who for the same price would have gotten me the lenses replaced in a week max.