LensablReviews 6,504

My frames are not common. Not many places try. Thank you Lensabl for offering the service, but you should warn people that it may take months.

I really wanted to love this brilliant service.

I feel like the status after receiving my glasses never changed for over 2 weeks and then changed and arrived within a day.

They arrived with great packaging, box and cases. So was really happy.

Then I noticed the lens got scratched super easily within the first day. Annoyingly it is right in the focal point. I have never scratched a lens before as I take care of them so can't help but think these just aren't as hard wearing as other lenses.

Spent 1 hour discussing the options as well as the expected turnaround time including issues with shipping/production/etc. Due to lingering COVID staffing processes. Placed the order for 2 pairs of glasses, progressive and single vision both using my provided frames, on November 11,2022.

On December 6,2022 I received an email that stated,...unfortunately there was a rejection in the quality inspection, resulting in your lenses being put back into production. Usually this is caused by a blemish to the lenses during production (we create all lenses from scratch) which goes against our promise of delivering perfect lenses to you. We apologize for the slight delay. We have already restarted your lenses and are working to get them finished and shipped out as quickly as possible."

A slight delay of nearly 1 month from the order. That is Lensabl's acceptable definition of slight it seems.

I received my first shipment, yes first...read on...on December 6,2022. I tried on both pair of glasses and found they progressive set had the lenses upside down. Not backwards, just upside down. If I turned the glasses 180 degrees from how I would normally wear them, they worked just fine.

I returned the glasses and on December 26,2022.

There were a number of email, chat and phone conversations and for the sake of time, I will leave them out as this is already a lengthy review. Thank you for your time and I hope this helps others that take the time to read it.

The glasses came back to me with a new lease on life these used to be my everyday glasses and are once again thanks for the great job you folks did for me will use my other stuff i signed up for and paid as soon as i figure out how to use themm thanks and a little help with the other service would be appreciated

I ordered new lenses for my sunglasses in June with the intentions of having them buy my August vacation. They sent me my new glasses with lenses I couldn't see out of so I sent them back. They sent them back again after my vacation and they were still wrong. So wrong that my glasses made me dizzy when I put them on. I reached out asking for my money back because why would I try this again only to be told they had to try a third time or I would not ever get my money back so I told them I would send them just the lenses they weren't getting my frames again. They have never ever reached out to me again to make this right I am sitting here with lenses that I cannot even think about using and having paid a lot of money for him with no satisfaction. If you're even thinking about using them run the other way!

Took over a month. Sent back because they did not have coatings I paid extra for. Still are not correct. Will not use Lensabl again.