LensablReviews 6,502

First they lost my collector's box (if you dig through the site you can find where it says not to send this in, wish it would have said that in the ordering process), then they overheated my frames causing the hinge mounts to come loose. When they finally arrived they had an awful glare because they only apply AR coating to one side. I sent them back in to have the hinges re-set and the lenses redone. They said the hinge screws were just loose (not true), and the AR costing on the new lenses was so poor it began to ripple after a few days. I wound up needing to have the frames sent into the manufacturer to be repaired, because at first lensabl said they didn't cause the damage, then said me sending them back in to have the lenses replaced was what caused the damage. After taking up a claim with my bank they said I could send them in (again) but there's absolutely no way I trust them at this point. Don't go through Lensabl for any reason, whatsoever!

Didn't want to give any star, at all. But I could not leave review without doing so.

Do not use Lensable. Awful quality, terrible service.

First attempt - took forever and then lenses didn't fit in the frames, at all, super cheap plastic lenses - LOW quality, lack of service. Second attempt - cheap plastic fit frames better, still loose. Told blandly, no refund possible because the order was "custom," even though non-prescription sunglasses.

Not cheap! Over $147 for nonprescription sunglasses.

I happen to have many pairs of glasses. My Rx changed and I decided to try an online service as the place I get my frames would be a fortune for all my pairs. It was probably 1/2 the price I would have paid. They've been extremely helpful. We've had many conversations back and forth as I sent only a few pair in at a time and the customer service has been great, and again very helpful. Lenses came back great on all the pairs so I'm quite satisfied.

I purchased lenses for a pair of Bose tenor frames after I tried them I did not like them Bose returned my money but lensable would not give me back anything I could see them charging a fee but not the whole $285.00

This is my first order with Lensabl. I'm trying them because they seem to offer what I was looking for. But I was sorely disappointed by their product. First of all, they did not true the frame before making the lenses. So the resulting glasses were crooked. It cannot be fixed because I have astigmatism. Rotating the glasses results in a double image.
Secondly, I ordered high-index lenses, so I expect the lenses to be very thin. Not true. I ordered a pair of glasses at the same time with my optometrist, with Essilor Crysal Sappire, Varilux, and Transitions. The glasses from the optometrist were thinner than the Lensabl ones.
Lastly, I ordered blue-light glasses. As they said, their glasses have an amber hue, while my Essilor has a blue hue. I can see that the Lensabl lenses were bluer than my Essilor lenses when looking at a computer screen.

I was excited to use the frame in the office, but now, I'll just stick to the pair from the optometrist. I will never try these online lens replacement companies again. They only give inferior products.

I was frustrated by the lack of proactive communication from Lensabl, the excessive amount of time it took to make and deliver my glasses and the quality of the lenses (progressives).

After hearing nothing from Lensabl for 10 days after placing my order I contacted them to get a status update. I learned another photo was needed for accurate measurements. How come they didn't contact me first? Later I learned - after looking for another status update - the lenses had to be remade due to a quality inspection issue. Fine. I get it. Stuff happens and I want the glasses to be right. When they finally arrived I was disappointed and returned them for a remake. Once again the new lenses were rejected during a quality inspection. I finally got them and they're ok. I have some issues with reading clarity but I'm not going to return them again. They're a spare pair and I'll deal with the problem for a short term if my everyday glasses are unavailable.

I would have had my glasses much faster and without all the back and forth if I had purchased this pair from my doctor's eye center or a National chain. Would I have paid more? Yes. Gladly.

It has been more than a month now, and I am still waiting on my order for lense replacement on a brand new frame I purchased and sent. After waiting about two weeks or so and not hearing anything, I reached out to track my order. After a few days, someone got back to me telling me that they will have to touch base with someone who can track my order in the Lab. Another few days, and they want more time because the frames have separated from the order. I requested that they immediately put in a replacement order for the frames and gave them all the info to order them. More time goes by, and I ask for an update. Last week the order arrived in their Lab, and they will start making the lenses. They should be ready in another 5-7 days. Then they will ship. I would think that my order should not only be expedited thru the Lab but then overnighted to me. The payment for the lenses left my account on or about 8/17/22. I am still without the glasses on 9/30/22 and I don't have any recent updates telling me that they shipped. This is my second order, and may be my last unless I see some consideration other than an apology.

Someone stole "misplaced" my frames at the Lensabl lab. I was promised a reinbursement, but never received it. Took several months of inquiry to get reimbursed for the lens order for those "misplaced" Mont Blanc frames. The absolute worst custmer service experince ever. I will never use this service again.

I sent them everything that they required. They sent me them back and they were wrong. They asked me to send them back and I thought this is great! Then they sent them back to me a second time and they were wrong. Then they told me I did not send them enough information to fill the prescription. So why did they make them both times? Now they just keep asking me to resend them information that I have already sent them with no resolve! I am very disappointed and they have not refunded me my money or offered a different solution.