LensablReviews 6,506

I have saved many $100's dollars with Lensabl by sending them my perfectly good old frames.
My eyeglass store charged me about $400. To put in a new prescription.
Lensabl charged $75. And sent me the box to send them my glasses in!
Could not be any easier.

I received item but the frames were so warped that I need to have them professionally reset. I haven't had the time or know where to get this done so it was a waste of $$$. I would assume the prescription is correct but until the frames are straightened I see double

Wonderful working with customer service rep trying to fix the problem. BUT not happy with the folks in the product end!

1. Wrong material used for lenses. 2. Delay in correcting problem, 3. Paid additional $109 to have correct material used. 4. Took over a month to have correction made. 5.Quality of lenses is not good.

I believe since the error was not mine, I should have been offered a reimbursement, not charged extra.

I would not use this company for any but the most basic prescriptions. I wanted to love them. I like that they will work with your own frames; nogreat for high indexed lenses.

First I sent my shades in to have prescription lens applied instead of my regular lenses. I was told they weren't compatible so I purchased a pair of Oakley frames. Two weeks after I received them they were small frames so the measurements were off and the screws kept coming out. Shades were sent back and "fixed" only to have them returned and a month later and have the same issues. Unfortunately for me this time they were outside of the 90 "warranty"

The discounts were enticing but I first received a set of frames that were scratched. They wanted me to pay for replacement lenses for a new set of frames. Finally receive my OTHER frames which I sent in for new lenses and they sent me the frame back MISSING a temple arm with NO explanation. The "broken" arm is not even in the box.

Their customer service and refund policy is atrocious.

I sent them my frames to put new lenses into. Should be a process. I get them back and wonder why I cannot see out of them at all. I am thinking something is wrong with my prescription from the eye doctor. I take time out of my day and spend another $50 at the eye doctor to find out what is wrong with the prescription. Turns out they put the correct lenses in wrong eye! Not a small error for a company that claims in its website that all orders go through a quality control process. I ask for refund because I quickly had to get them remade while at the eye doctor. I had no time to go back and forth to try to get them remade because I have to have glasses to drive. They refuse a refund. I do not consider the wrong lenses in each eye some minor imperfection. Waiting weeks for a replacement is not an option.

The CSR named "Marky" is one of the worst reps i've ever dealt with - absolutely uselessly incompetent, rude, and never follows through on any promises of follow-ups. Horrible. She desperately needs to be disciplined/fired.

I am still waiting on an update on my order from over 1 month ago. This place is a joke.

I have bad eye site. Always have. Wanted to save money by shopping online. Lensabl was the only place able to make lenses so my eyeballs can see. Thank you for being better than the competition.

I was told PRIOR to sending in my frames for lenses that the Lensabl lab could definitely make my lenses. Now after weeks of being told to wait one or two more days they finally tell me they cannot make my lenses I ordered AND will NOT REFUND my money. So they have my frames, my money and I have nothing!