LensablReviews 6,506

Wrong RX made and after several calls and email correspondence, they offered me a discount to remake them again as a way to extract even more money. This is their scam.
Then absolutely will not refund due to their mistake. (Lensabl's competition had to remake new lenses and got it right first time and was 50% cheaper)

What a hassle. Had to get my money refunded via my credit card company. Update: Lensable then tried to sneak a second CC charge months later. Absolute Fraudulent company.

I was excited about ordering the bose as I love bose products. The group lensabl is new the market and learning. The communications could have been better at the beginning but they did improve the lens passed the quality check the second time but that delayed my delivery and that's where the communications broke down. BUT like I said they improved and I'm glad they took the time to get it right. But also the reason why they get a 4. Now let's achieve a 5!

New Year's Eve shopping to spend my "use it or lose it" Health Savings Account Money before the end of the year:
I understand the holidays will have a time lag for lenses to be made, shipped, delivered and received. I was in no hurry. These are a "nice to have" item - and the Rx receipt will meet the requirements of my spending account.
My Rx did not have the Pupillary Distance (PD) measurement printed on it. Directions for an alternative were sent from Lensabl to account for this missing info. I sent the "credit card" picture info ASAP - I kind of wish I would have went back to my eye dr and got the exact PD, as it seems "just a hair off"
My Rx printout from my Dr. had three different prescriptions, which included (computer reading and Safety type glasses) for work - so A tech from Lensable reached out to ensure we would be using the correct information- rather than risk making the wrong prescription.
I appreciate that

When I first sent my frames in for new lenses, they came back and I could not see through them. It was as if petroleum jelly was smeared on them. I sent an email to Lensabl's Customer Service and received a reply stating that they would look into the problem and asked me a few clarifying questions regarding my prescription and eye distance. I resent the info and the frames. After a short while, I received the frames a second time and the lenses were perfect.

I received an email with the first go around telling me when to expect the glasses, but did not with the second. I was going to call to inquire, but they showed up the same day. I wasn't sure initially if things would be resolved to my satisfaction, I was skeptical, but I was very happy with the end result. I would use Lensabl again in the future. I do think they are a little expensive as I was able to get new frames and lenses elsewhere for about the same cost. But to get just lenses, this was the place for me.

Long turn around time but satisfied with results. I had to email customer service because I had been waiting more than two weeks for my glasses to get back to me.

I sent in 2 orders, one for my husband, one for me. My husband's order was great no issues and he's happy with the prescription. My order had an artifact in the lens, a number that imprinted into the coating on 1 lens. It's next to impossible to photograph but it's in my field of vision. It took an hour with customer service to have them agree I should send it back, I sent it back and nothing was changed - they kept the old, incorrect lens with the artifact in it and sent it back to me like it was fixed! I haven't bothered to send it back a 2nd time because I don't want to deal with the same run around I did the first time to have them ignore the issue again. It's great when they do things correctly but problems don't get addressed, really, at all.

I sent in my favorite frames for new lenses. I waited over three weeks to get them back. When I did, my favorite frames were bent completely out of shape, and the lenses were unusable because the reading range was so far down at the bottom of the lens that they're basically useless. I asked for a refund, only to realize that I will never get one. Then I got a response from a bot. When I said I wasn't going to respond to the bot, A human responded to me. That person then told me I needed to go somewhere like vision works or Empire vision to go and get measurements made so that I can give those measurements to you and get proper lenses made all while hoping that my favorite glasses don't get bent any worse, broken, or get another pair of terrible lenses.