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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
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From beginning to end Lensabl gave five star service. When I received my frames it was like receiving a new product. Brand new foldable case, new lens cloth and bottle of cleaner, things I did not expect. All packaged in a prefit box. A +
I bought a pair of sunglasses and sent them to Lensabl to put in prescription lens. When they were returned to me, some of the abalone inlay was broken off. They did send a warning that breakage could happen. Fortunately, the company that made the frames offered to replace the frames and have the new lenses put in at no cost to me. Thank you SLYK.
So far, I have replaces lenses in 3 pairs of glasses -- and I will continue to use Lensabl and recommend it to all my friends! So much less expensive than eye doc! And reliable!
I had a lot of frames with old prescriptions that couldn't use… thanks to the convenience and affordable prices, i have upgraded and old collection of frames and have been enjoying the variety.
Since I ordered my sunglasses from Goodr and they were sent directly to Lensabl, there was no way for me to know where the center line needed to be for my progressive prescription. Lensible tried to estimate it, but it isn't right. I have to tilt my head down in order to see distance clearly to drive/walk. I probably will just use these to read in the sun and never try to order progressives online again.
I had taken my frames to other labs and they told me they were unable to put new lenses in my frames. You company was easily able to do this and the glasses came out great.
So easy and affordable! The lens places are always trying to "up sell". I get that but I just want my glasses that are in the perscription.
Sent the frames but never got them back. Sent several emails asking for status and tracking but never got a reply. A company that doesn't even reply (no phone number) doesn't deserve to be in business. Will have AMEX reverse the charges and will post on forum about experience.
Lensabl credited the discount after checkout.
Glasses and frames are great quality and fit!
Not sure exactly how the measurement process worked so well, but I was very pleased.
I ordered premium everything for my new lenses and I'm glad I did. My advice - at least splurge for the premium coating; it really makes a difference. I had to send the eyeglasses back for a redo because one of the lenses was loose. Although I live in Colorado in a town close to the lab in Denver, the redo took 2 weeks. It should have been marked "priority." Lensabl should also send out an email notice when eyeglasses are received to eliminate guesswork and worry. They also need more people on the customer service crew. It often takes longer to respond than it should. The finished product and price, however, are great! I saved $350 on progressive lenses. The company just needs a better focus on communication for a totally satisfying customer experience.
Because of a little wrinkle which was totally my fault it took longer than usual to get my glasses. Thankfully we all stayed with it until we got it right and I look forward to ordering my next pair.
Don't go by the lens prescription suggestion, if you want the thinnest go with the thinnest. They will charge you to redo the order.
Fast an affordable but the quality and fit seemed lower than when I had other lenses done in a brick and mortar location
Nothing about getting these sunglasses was enjoyable. I paid for expedited shipping because I needed them for a trip and ordered three weeks in advance — yet they didn't arrive until two weeks after my trip. On top of that, the coupon code I had from the company didn't work. I reached out for help multiple times (at least four emails) and never received a single response. While the sunglasses themselves are fine, the experience was frustrating and disappointing. Between the delayed shipping, failed discount, and complete lack of customer service, I won't be ordering from this company again.
No bifocal. Cannot read with these glasses. Should have had bifocal to allow me to read.
Accidentally listed one eye as (-) and one as (+). I own this, but I'm surprised there isn't a pop-up to warn you that this isn't a common need. The cost to mail the glasses back and fix the one lens was significant but due to sunk cost, I felt I had to do it. Will not be working with Lensabl in the future. An in person eye glasses vendor would never have this problem as they would help you out and take responsibility for the error. Double check your prescription before entering!
Very pleased with my new lenses. I was able to get my prescription lenses in my new Ray-ban sunglasses for a fraction of what I would have paid at LensCrafters, Ray-ban or any other store. I will continue to send my frames whenever I need to update my prescription.
Online entry of prescription was not accepted, not sure why it's even an option.,
Same experience. Unfortunately my ex changes a few months after I ordered a year's worth so I lose out there but not due to lensabl
Answer: I was not so lucky and have had a horrible experience withLensabl. After two months I'm still waiting for progressive lenses that cost over $600 and Neither my frames nor the lenses I ordered are back to me. Next time I will use a local eyewear store.
Answer: They falsely boosted about putting new lenses in existing frames (in a very short turn around like a week) not the 8 months it's been
Answer: Once your frames arrive at our lab, assuming you've provided all required Rx information, lens production is 4-7 business days on average before shipping
Answer: I purchased some really awesome vintage glasses with octagonal black plastic frames made in France, probably from the late 1960s or early 1970s. I was so excited to have them made into sunglasses. I took them to my local optical shop and was told, "I hope you didn't spend much on these because you wasted your money. No one will touch frames this old, because the plastic is so brittle it will just shatter." I was so disappointed. I tossed them in a drawer and forgot about them for a few months. Then I saw an ad for Lensabl online. I contacted them and asked if they could work with vintage frames, and the answer was "No problem!" I was nervous to send the frames in but figured I didn't have anything to lose. I just received the glasses back in the mail today (two weeks from when I mailed them in), and they are incredible! The frames were cleaned and straightened, and the new lenses are perfect. I love them so much. Thanks, Lensabl!
Answer: They clearly don't have the infrastructure set up to be in this business where each frame is a customer order. In cases like they they are not staffed with customer services that can be actually helpful which only result in wrongly made glasses. They broke my glasses and are not trying to it at all. I posted review on here before and then it just disappeared for some reason, I'm not sure if they are paying people to get rid of negative reviews.
Answer: Transitions take an upwards of 30 seconds to Transition. The weather conditions can impact the Transition time. Brighter and warmer outside conditions= transitions faster.
Answer: I am having the same experience. Took my money, lost my frames and have done nothing on refund nor damages. I filed with BBB as well. Why are they still in business is a surprise to me?How many more consumers do they need to harm before they are fined and/or shut down?
Answer: All prices are in USD ($) but we do ship to Canada as well :)
Answer: Yes all of our lenses are guaranteed or we will re-make them if any issues once you receive them back. Thanks!

