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Lensabl

4.0

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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7,464 reviews

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New York
1 review
0 helpful votes
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Exceeded expectations
October 23, 2025

From beginning to end Lensabl gave five star service. When I received my frames it was like receiving a new product. Brand new foldable case, new lens cloth and bottle of cleaner, things I did not expect. All packaged in a prefit box. A +

Date of experience: October 13, 2025
California
1 review
0 helpful votes
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Order page says no code needed for Amazon echo frame 25% off, the discount will apply at check out, but it never works, until I use the AMAZON25 code, please fix it

Date of experience: October 13, 2025
Virginia
1 review
0 helpful votes
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Too bad they were broken.
October 22, 2025

I bought a pair of sunglasses and sent them to Lensabl to put in prescription lens. When they were returned to me, some of the abalone inlay was broken off. They did send a warning that breakage could happen. Fortunately, the company that made the frames offered to replace the frames and have the new lenses put in at no cost to me. Thank you SLYK.

Date of experience: October 12, 2025
Illinois
1 review
0 helpful votes
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Love ordering new lens from Lensabl!
October 22, 2025

So far, I have replaces lenses in 3 pairs of glasses -- and I will continue to use Lensabl and recommend it to all my friends! So much less expensive than eye doc! And reliable!

Date of experience: October 12, 2025
Florida
1 review
0 helpful votes
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Greatest discovery
October 22, 2025

I had a lot of frames with old prescriptions that couldn't use… thanks to the convenience and affordable prices, i have upgraded and old collection of frames and have been enjoying the variety.

Date of experience: October 11, 2025
Minnesota
1 review
0 helpful votes
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Progressive Prescription Ineffective
October 21, 2025

Since I ordered my sunglasses from Goodr and they were sent directly to Lensabl, there was no way for me to know where the center line needed to be for my progressive prescription. Lensible tried to estimate it, but it isn't right. I have to tilt my head down in order to see distance clearly to drive/walk. I probably will just use these to read in the sun and never try to order progressives online again.

Date of experience: October 11, 2025
California
1 review
0 helpful votes
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This is a great service
October 20, 2025

I had taken my frames to other labs and they told me they were unable to put new lenses in my frames. You company was easily able to do this and the glasses came out great.

Date of experience: October 10, 2025
Florida
1 review
0 helpful votes
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Custmer service is wonderful!
October 19, 2025

So easy and affordable! The lens places are always trying to "up sell". I get that but I just want my glasses that are in the perscription.

Date of experience: October 9, 2025
Texas
1 review
0 helpful votes
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Sent the frames but never got them back. Sent several emails asking for status and tracking but never got a reply. A company that doesn't even reply (no phone number) doesn't deserve to be in business. Will have AMEX reverse the charges and will post on forum about experience.

Date of experience: October 6, 2025
South Carolina
1 review
0 helpful votes
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Loved the glasses; perfect fit!
October 14, 2025

Lensabl credited the discount after checkout.
Glasses and frames are great quality and fit!
Not sure exactly how the measurement process worked so well, but I was very pleased.

Date of experience: October 3, 2025
Colorado
1 review
0 helpful votes
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I ordered premium everything for my new lenses and I'm glad I did. My advice - at least splurge for the premium coating; it really makes a difference. I had to send the eyeglasses back for a redo because one of the lenses was loose. Although I live in Colorado in a town close to the lab in Denver, the redo took 2 weeks. It should have been marked "priority." Lensabl should also send out an email notice when eyeglasses are received to eliminate guesswork and worry. They also need more people on the customer service crew. It often takes longer to respond than it should. The finished product and price, however, are great! I saved $350 on progressive lenses. The company just needs a better focus on communication for a totally satisfying customer experience.

Date of experience: September 28, 2025
Texas
1 review
0 helpful votes
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A little wrinkle
October 7, 2025

Because of a little wrinkle which was totally my fault it took longer than usual to get my glasses. Thankfully we all stayed with it until we got it right and I look forward to ordering my next pair.

Date of experience: September 27, 2025
New Mexico
1 review
0 helpful votes
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Don't go by the lens prescription suggestion, if you want the thinnest go with the thinnest. They will charge you to redo the order.

Date of experience: September 26, 2025
New York
1 review
0 helpful votes
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Fast an affordable but the quality and fit seemed lower than when I had other lenses done in a brick and mortar location

Date of experience: September 24, 2025
New Jersey
1 review
0 helpful votes
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Less than stellar
October 4, 2025

Nothing about getting these sunglasses was enjoyable. I paid for expedited shipping because I needed them for a trip and ordered three weeks in advance — yet they didn't arrive until two weeks after my trip. On top of that, the coupon code I had from the company didn't work. I reached out for help multiple times (at least four emails) and never received a single response. While the sunglasses themselves are fine, the experience was frustrating and disappointing. Between the delayed shipping, failed discount, and complete lack of customer service, I won't be ordering from this company again.

Date of experience: September 24, 2025
Kansas
1 review
0 helpful votes
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Incorrect prescription
October 2, 2025

No bifocal. Cannot read with these glasses. Should have had bifocal to allow me to read.

Date of experience: September 22, 2025
Virginia
2 reviews
0 helpful votes
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Costly Mistake
October 2, 2025

Accidentally listed one eye as (-) and one as (+). I own this, but I'm surprised there isn't a pop-up to warn you that this isn't a common need. The cost to mail the glasses back and fix the one lens was significant but due to sunk cost, I felt I had to do it. Will not be working with Lensabl in the future. An in person eye glasses vendor would never have this problem as they would help you out and take responsibility for the error. Double check your prescription before entering!

Date of experience: September 21, 2025
California
1 review
0 helpful votes
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Ray-ban sunglasses with RX
October 1, 2025

Very pleased with my new lenses. I was able to get my prescription lenses in my new Ray-ban sunglasses for a fraction of what I would have paid at LensCrafters, Ray-ban or any other store. I will continue to send my frames whenever I need to update my prescription.

Date of experience: September 20, 2025
Indiana
1 review
0 helpful votes
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Online entry of prescription was not accepted, not sure why it's even an option.,

Date of experience: September 20, 2025
Wisconsin
1 review
0 helpful votes
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Same experience. Unfortunately my ex changes a few months after I ordered a year's worth so I lose out there but not due to lensabl

Date of experience: September 20, 2025