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Lensabl

4.0

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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7,464 reviews

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New Mexico
1 review
0 helpful votes
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Got It Wrong Twice
May 7, 2024
Updated review

Sent a favorite old pair of sunglass frames to have the lenses updated with a new distance prescription. Uploaded the doc with my new reading and distance prescriptions to the site. Requested the frames be fitted with the new distance prescription. Lensabl used the reading prescription not once--but twice. Trying to get a refund at this point.

Date of experience: April 22, 2024
Megan H. — Lensabl Rep
over a year old

We apologize that your lenses did not meet your expectations.

To clarify, for the redo, we manufactured the lenses based on the prescription specified in the lower half of the RX document you initially provided, as directed by you and prescribed by your doctor. Our goal is to accurately follow the prescriptions given to us to ensure the best results for our customers. Since the lenses were made according to the initial prescription provided, and because our policy states that all lens sales are final, we are unable to remake the lenses with the new prescription you sent after the redo was completed without additional costs or offer a refund. We strictly manufacture lenses as prescribed by your doctor and cannot make adjustments without their intervention, which we had advised you about. If you would like to proceed with lenses based on the new prescription, we would need to place a new order. We are here to guide you through the process and discuss any potential costs involved.

We understand and apologize for any inconvenience caused by our current unavailability over the phone. Unfortunately, we are temporarily unable to provide support through phone calls. However, we are diligently working to restore our phone lines in the near future. In the meantime, we are fully committed to assisting our customers via email and live chat, available from 9 AM to 5 PM MST, Monday through Friday.


First Order and Wrong Prescription Used
April 7, 2024
Previous review

Wrong prescription used for the lenses on my first order and they have to be redone. Distance vs. reading prescription. Is it that hard?

Date of experience: March 28, 2024
California
2 reviews
0 helpful votes
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Worth it!
May 2, 2024

I'm glad to know it is possible to "retrofit"lenses into frames through Lensabl. I was a little confused about some things at first, but in retrospect it was pretty easy and I'll probably do it again.

Date of experience: April 22, 2024
Missouri
1 review
0 helpful votes
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Spot on
May 1, 2024
Updated review

This was my second order for lens put into my own frames bought overseas. Lensabl's did a fantastic job as had 2 pairs this time & progressive lens, each time coming back perfect.

Date of experience: April 21, 2024

Excellent web site
March 23, 2023
Previous review

Excellent web site

Date of experience: March 23, 2023
New Jersey
1 review
0 helpful votes
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The glasses are perfect in every way I can think of. Unfortunately they took 3+ weeks to arrive. I even had to reach out to customer service.

Date of experience: April 21, 2024
South Dakota
2 reviews
0 helpful votes
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Quality Glasses
May 1, 2024

Received my glasses and put them on, and I immediately realized they were done correctly. The center of focus was exactly where it should be, Lensabl did a fantastic job of creating my lens and fitting them into my old frames. Thank you Lensabl

Date of experience: April 21, 2024
Oklahoma
1 review
0 helpful votes
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Easy and fast
May 1, 2024

First time ordering my sunglasses it was easy and I got them very fast. They look and feel great. Thanks

Date of experience: April 21, 2024
Georgia
1 review
0 helpful votes
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Wonderful
May 1, 2024

Excellent experience once again. Love my glasses. Thank you!

Date of experience: April 21, 2024
Wisconsin
1 review
0 helpful votes
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Great Rx Lenses!
May 1, 2024

I've sent multiple frames in to Lensabl for them to "work their magic" and I've always been pleased with my glasses!

Date of experience: April 21, 2024
New York
1 review
0 helpful votes
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Overall, positive experience
April 30, 2024

And I sent the glasses do you believe but it took weeks to get a box from lens. They finally sent an overnight box. I sent it back, but my portal did not really get updated beyond they have it in their lab. Every day, I would check in and it would say six days till shipping. No updates. That was a little disheartening after the fourth week. They got into frames I wanted and nobody else could get lenses into. So I have to be happy with that! Prepared to wait. Patiently.

Date of experience: April 20, 2024
Wisconsin
1 review
0 helpful votes
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Excellent Value
April 30, 2024

Timing from the placement of my order to receiving them was great. The lenses are mostly very good. There is some distortion with the lower lens. Things appear to be slope down. It's not a matter of adjusting to multiple lenses because I have worn them for 35 years. Decided to give them some time.

Date of experience: April 20, 2024
New York
1 review
0 helpful votes
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Good experience
April 30, 2024

I like my prescription sunglasses and would recommend to others. Actually speaking with a live person in customer service is a whole other conversation.

Date of experience: April 20, 2024
Washington
1 review
0 helpful votes
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Great lens, quick response. Assembly is questionable
April 29, 2024
Updated review

Everything was great from the purchasing to the lens and delivery. Only problem was when I received the glasses, one screw that held the lens was the wrong screw and cross threaded in the frame. I emailed and they replied with a return label in 2 days. I ended up just taking it to a local shop and they replaced the screw.

Date of experience: April 19, 2024

Not sure why there is tax in WA state for prescription...
February 7, 2023
Previous review

Not sure why there is tax in WA state for prescription lenses

Date of experience: February 7, 2023
New York
1 review
0 helpful votes
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Excellent process and product!
April 29, 2024

I bought some high quality secondhand frames at a frame store and used Lensabl to create the lenses. Definitely much better price than anything I could find in-person. The process was pretty seamless, good customer service and beautiful job on the lenses. Took a bit longer than advertised but I didnt mind that as I wasn't in a rush.

Date of experience: April 19, 2024
California
1 review
0 helpful votes
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Easy to order
April 28, 2024

I got cataracts and lense implants. I was looking at sun glasses and had old frames I paid a lot of money for in the past.Came upon Lensabl website price was right. The selection of lenses were great, so I ordered them and I am so happy I did. Thank you

Date of experience: April 18, 2024
New York
1 review
0 helpful votes
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Fast turnaround and I can see
April 28, 2024

First time using Kendall. The turn around was quick. I had many questions and even made an alteration to my order via chat and it worked.

Date of experience: April 18, 2024
New Mexico
1 review
0 helpful votes
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GREAT SERVICE FAST
April 27, 2024

Was perfect, exactly what i ordered, and the speed of making the glasses and receiving was wonderful

Date of experience: April 17, 2024
Illinois
1 review
0 helpful votes
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It took about a week and a half for my glasses to be delivered there, processed, and shipped back to me. Process was easy. Shipping was covered and free. And because I did a lens replacement, I didn't expect for them to give me my original lenses back but to my surprise they also included my original lenses. So that was a really nice touch!

Date of experience: April 17, 2024
Oregon
1 review
0 helpful votes
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When placing the order for two pair of lens replacements, challenge to place order properly and confusion about the cost. Customer service got it all smoothed out, thanks! Now I'm deciding if the OD is correct..

Date of experience: April 17, 2024

Seeing clearly again
March 11, 2023
Previous review

I sent in some frames I like and got my new Rx in them, all good!

Date of experience: March 11, 2023
Florida
1 review
0 helpful votes
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Best decision to replace lenses
April 27, 2024

I had a frame that I really liked have kept it for over 3 years but lenses were very worn out. I got a quote from other places but found lenselab to be much more reasonable. The entire process was smooth would highly recommend.

Date of experience: April 17, 2024
Illinois
1 review
0 helpful votes
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Old frames to new glasses
April 27, 2024

I'm very happy with my purchase. Lensable handled my old frames with care and returned them with new prescription lenses. Along with an amazing case.

Date of experience: April 17, 2024