LensablReviews 6,499

I saw their ad on Instagram and wanted to give them a chance. They let me down terribly from the start. After ordering my lenses for my favorite Versace frame I sent it the frames in August 15 (cost of progressive lenses was over $600). After several emails the frames arrived 4 weeks later. The prescription was wrong so back went the frames and lenses. I've been waiting since Sept 25th - that's 4 weeks again. Still no frames and lenses. No phone to call. Emails don't help. Will never ever use this service again. Just hoping to get my frames back so I can use a local optical store. So much for trying a new business trend!

Following website directions, and an inquiry regarding my rimless frames, I successfully mailed my package with preprinted company label that included frames and new progressive prescription. Receipt of the package was acknowledged and work began. In 2 weeks I have my glasses back and saved substantially over visiting a box store location. I will be recommending Lensabl, Inc. to all my east coast friends. Great Job, Fast Service.

I bought the ultra thin lenses with the coating that was supposed to prevent glare and reflections. When I received my glasses, the lenses were thin, but because I had anti-reflective / anti-glare coating in the past I could see right away after putting the glasses on that the coating was either not there or highly inadequate. I contacted their "support," and was told the coating was there. They asked me to send a picture, which I did (the picture showed how you could not even see my eyes because of the glare/reflection). They wrote back to tell me that is how they are supposed to look because the glare is being reflected away! That is, of course, absolute nonsense. I wrote back and got yet another person who said there was nothing wrong with the lenses, and there would be no refund of any amount, but I could send them back to have them looked at (why do that if there isn't going to be a refund? And what do I use in the meantime?). If you say "white," Lensabl support will say "black." It was a frustrating, awful experience, and I have glasses that my eyes cannot even be seen through the lenses the reflection is so bad. I would have been better off going to my regular optician and just paying the extra $100 to get quality lenses and coating that enables my eyes to be seen. What an expensive lesson! Spend a little more, and get glasses done right! Quality coatings and lenses make a HUGE difference. There is no number to call, so you have to email them and then wait (and wait) for a response.

The ordering process was a little tricky, but after a little trial and error I was able to successfully place my order. I figure it took about 4 to 5 days and another 3 day shipping time to receive my order. Exellent communication on their part. I recieved my glasses in a beautiful case along with lens cleaner and care instructions. Bottom line is, you can't rush quality. I've read the mixed reviews and I stand by what I've written. Excellent job, I will use this company again, thank you, GE CASTRO

I sent my frames with my (scratched) prescription lenses to Lensabl. They were able to take the prescription off my lenses and create new (unscratched) lenses. It took about 2 weeks for me to get my glasses back. The results seemed good.
However, when I put the glasses on, the right lens fell out of the frame! Yes, it fell out.
They said, "Go to your nearest optometrist and get them fixed." I chose to send the glasses back to Lensabl to have the problem corrected. It took 2 1/2 weeks.
Now, 6 weeks later, I need a backup pair of glasses made to the same prescription, so I used Lensabl again, but Lensabl says they no longer have my prescription. Is it possible that they threw it out after only 6 weeks?
They don't answer their messages and offer no help, so I don't know what the problem is. But I have already paid. I'm very worried that I will end up with neither my money nor my glasses.
FOLLOWUP - In the end, Lensable did contact me and did admit that they do indeed have my prescription. Just a quick response to my initial query and a more careful check of their records could have avoided a lot os stress for me and a bad review for them.

Due to more than a few unfortunate issues with the lenses; my new eyeglasses took an extra few weeks. Cust Serv Assoc Megan was in constant contact with updates. And once the lens finally past inspection; they were shipped nxt day UPS. From the min I put them on; they were the clearest, most crisp vision I've ever experienced. My prog lens measurements are spot on; I basically think that says a lot about their high quality & standards. For my experience; even with the delays, I wouldn't change a thing.
I Am Extremely Happily Satisfied. I will order more pairs myself, plus also refer family & friends.
Thank You Lensabl & Much Appreciated.
Sincerely; Lisa Green

I have five pairs of eyeglasses (including two sunglasses) with the same prescription, including the one I just received from Lensabl, and this is the best. I don't know what it is but I am more comfortable and I can see better with these sunglasses - from the moment I put it on. Maybe it is the quality of the lenses or maybe it is the picture that they ask you to upload to show where your eyes are relative to the glasses - no one asked for this before. It doesn't matter, I am very happy with my sunglasses and I hope this company is around for a long time. Thank you.

I sent my favorite frames in to be re-lensed. When I got them back, there was an issue with the new lenses and I could hardly see. Rudy from customer service worked with me - it turns out that the measurements given from my old optometrist were wrong! They immediately sent me a return shipping box and took new measurements from photos of me wearing the glasses. I got the glasses back yesterday and I can now see perfectly with them. :)