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Lensabl

4.0

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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7,508 reviews

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Missouri
2 reviews
1 helpful vote
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Great Experience
April 27, 2020

Was very easy to do from start to finish. Glasses were back in under a week. Fast turn around and quality work.

Date of experience: April 27, 2020
Germany
1 review
0 helpful votes
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Two Time Customer
April 27, 2020

Quality work! Will continue to use Lensabl for all my custom lenses.

Date of experience: April 27, 2020
California
1 review
0 helpful votes
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Received
April 26, 2020

Got it a long time ago, not sure why I am getting this survey now?

Date of experience: April 26, 2020
Texas
1 review
0 helpful votes
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Great experience!
April 25, 2020

I've used lensabl twice now and both times were exceptional! Both times my dog chewed up my expensive glasses but the frames weren't too damaged. I'm so happy to have my glasses back to new at a much more affordable price. I also love the cleaning spray they send with each order.

Date of experience: April 25, 2020
Missouri
1 review
0 helpful votes
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Great lenses at a great price!
April 25, 2020

After the Groupon I found, the price was unbeatable for great lenses. I bought an otherwise like new pair of Ray Ban Wayfarer sunglasses with a scratched lenses for $25 shipped on eBay... yes, they are real! I bought the standard progressive lenses in the G15 green. I'm very happy with my glasses, the prescription is spot on and they look awesome!

Date of experience: April 25, 2020
New York
1 review
0 helpful votes
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Great product
April 24, 2020

Fast and great quality! Will use again in the future.

Date of experience: April 24, 2020
Florida
1 review
1 helpful vote
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Great
April 24, 2020

Great and easy. Everything went smoothly no issues. Great price and very affordable.

Date of experience: April 24, 2020
Florida
1 review
1 helpful vote
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Great and Simple
April 24, 2020

Really great frames my wife bought me and then needed the lens to match. Plugged in my prescription, shipped them off and two weeks later my new frames and lens.

Date of experience: April 24, 2020
Nevada
1 review
0 helpful votes
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Great results
April 25, 2020

I ordered my lenses for my glasses. With this company. They did a great job with the final result. You will need patiences as it took almost a month to receive back. I just sent my second pair in to be done.

Date of experience: April 24, 2020
Colorado
1 review
0 helpful votes
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Happy Camper...
April 24, 2020

Great products followed up with great service. What more do you want?

Date of experience: April 24, 2020
Georgia
1 review
0 helpful votes
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Great experience
April 24, 2020

I was so pleased to finally be able to wear my favorite frames after collecting dust for 3 years, because the major eye glass centers won't put lenses in frames that are not purchased from them. This process was so easy and convenient. As I discover new and unique frames I will be sending them to lensabl for the lenses.

Date of experience: April 24, 2020
Uruguay
1 review
0 helpful votes
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Above my expectations
April 24, 2020

I was a bit reluctant of buying glasses online, but their website have a very cool feature to test them so I gave it a try. The purchase process was very smooth, the quality of the glasses is good. I also have to mention that customer support was great, and I had all of my questions resolved within 1 day. I would buy again!

Date of experience: April 24, 2020
District of Columbia
1 review
0 helpful votes
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Good overall
April 24, 2020

The process was good overall, but I did notice that small imperfections in the shape of my original lenses as they fit to the frame were greatly exaggerated in my new lenses so there are some gaps near my half frame. I'm not too worried about them falling out, but I'm more worried than I was with the old lenses. As far as the prescription being accurate and all, I have no complaints there.

Date of experience: April 24, 2020
New York
1 review
0 helpful votes
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Satisfied customer.
April 24, 2020

The ordering process was fairly easy. My order hit a glitch, small lens scratch, and had to be sent back to lab. This snag created a big problem for me as I had planned/needed my glasses for upcoming travel. I contacted a customer service rep and explained my dilemma. She immediately followed up, contacted me with updates, and overnighted my glasses. I am pleased with my glasses and especially pleased with the service!

Date of experience: April 24, 2020
North Carolina
1 review
0 helpful votes
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Progressive lenses
June 12, 2020

I would not suggest getting progressive lenses from lensabl as they cannot adjust according to frames

Lensabl attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 24, 2020
Ohio
1 review
0 helpful votes
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Great Glasses work
April 24, 2020

Everything was completed as told it would be, very satisfied. They are now my go to guy's

Date of experience: April 24, 2020
New York
1 review
0 helpful votes
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Fast service quality product!
April 24, 2020

I was leery of replacing a bad set of bifocal lenses with a single vision, but I was happily surprised on how good they were and well made. Excellent!

Date of experience: April 24, 2020
South Carolina
1 review
0 helpful votes
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Replacement lens
April 24, 2020

Great experience and easy to use. Will use again.
Good communication along the way

Date of experience: April 24, 2020
California
1 review
0 helpful votes
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2 Pairs of Prescription Lenses
April 24, 2020

Excellent! Ordered lenses for our Bose frames, my husband and I have been wearing the lenses daily - see out of them perfectly and they snapped into my Bose frames like a glove. Thank you!

Date of experience: April 23, 2020
Illinois
2 reviews
0 helpful votes
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Good customer service.
April 24, 2020

I had new lenses put in my old frame. They warned me that the frames might break and asked if I wanted them to proceed. I felt I had nothing to lose so I told them go ahead. Everything turned out fine and I am pleased with my new lenses and with the customer service I experienced.

Date of experience: April 23, 2020