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Lensabl

4.1

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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7,528 reviews

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California
1 review
0 helpful votes
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Fantastic Experience!
April 24, 2020

Able to select my lens and it came back with the frames perfect. Additionally, had Blue Light filter without the hassle of sneaky hidden costs. What a deal! Will be using in the future.

Date of experience: April 23, 2020
Ohio
1 review
0 helpful votes
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Perfect condition
April 24, 2020

Had a pair of vintage frames that they sent a warning about, saying it could be broken in the process. I was scared it would happen but my frames came out looking as nice as ever!

Date of experience: April 23, 2020
New York
1 review
0 helpful votes
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Great!
April 24, 2020

Fits perfectly. And super fast, even with the mail delays we're all experiencing right now.

Date of experience: April 23, 2020
North Dakota
2 reviews
0 helpful votes
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Old frames
April 24, 2020

I was amazed how incredible the lenses were. I will admit that I was sceptical. Not anymore.

Date of experience: April 23, 2020
Montana
1 review
0 helpful votes
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Very impressed
April 24, 2020

I had these sweet old frames from American Optical kicking around, and when Lensabl was running their leap year sale, I knew it was time. It was super easy to input my prescription and order the lenses, and a box showed up in the mail a few days later with my return address on it. I sent the glasses in, and shortly received an email stating that since the frames were old (60+ years) and fragile (14k gold filled and bakelite) that we ran a risk putting my lenses in. They asked if I wanted to accept the risk at no cost should things not work out, or send some other frames in. I said GO AHEAD! About two weeks later I got the nicest pair of glasses I've ever owned in the mail. My cool vintage frames with real thin, high quality lenses in them. I didn't know my myopic eyes could ever get such thin index lenses. These glasses are tight, lightweight, and well done. Can't wait to get the next pair done.

Date of experience: April 23, 2020
Texas
1 review
0 helpful votes
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I really loved a few frames that I have had but could never get the frames updated. Thank goodness for lensabl!

Date of experience: April 23, 2020
Texas
1 review
0 helpful votes
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Good service
April 24, 2020

Surprisingly painless. I loved my frames but the prescription was very old. Had the lenses replaced and they came back to me as good as new in about 2 weeks time.

Date of experience: April 23, 2020
California
2 reviews
0 helpful votes
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Convenient
April 24, 2020

Convenient as everything is done online. It was a little time consuming to obtain photos for the frame and lens measurements.

Date of experience: April 23, 2020
Texas
1 review
0 helpful votes
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Such a cool idea and a simple/seemless process! I loved a very inexpensive pair of "readers" from Amazon and for years wished I could get my progressive lenses put into them. I finally came across Lensabl and couldn't be more thrilled. I literally tell everyone I know all all those that compliment. Great job Lensabl!

Date of experience: April 23, 2020
California
1 review
0 helpful votes
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Great Customer Service
April 24, 2020

Initially, I had an issue with my first set of lenses where the optical center was not correct. This caused my vision to be blurred and caused headaches. Customer service was great and fixed the problem, sent me a new set of lenses that was correct.

Date of experience: April 23, 2020
Arizona
2 reviews
0 helpful votes
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Easy
April 23, 2020

Excellent quick turn around, website is easy to navigate. This order was for my husband, last order was mine. Very happy with both pairs of glasses. Price is great and reusing frames just makes sense.

Date of experience: April 23, 2020
Virginia
1 review
0 helpful votes
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Fantastic
April 23, 2020

From start to finish the process was easy and updates were given. Would definitely recommend

Date of experience: April 23, 2020
New York
1 review
0 helpful votes
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Anti-fog coating works
April 23, 2020

This my third purchase from lensabl. The lens quality is superior to the retail store that I used in the past. This time I added the anti-fog coating. It really works.

Date of experience: April 23, 2020
Colorado
1 review
0 helpful votes
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I love my new glasss
April 23, 2020

I sent in a pair of my mother's glasses with my prescription. They came out beautifully! I was very happy!

Date of experience: April 23, 2020
Wyoming
2 reviews
0 helpful votes
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Happy Customer
April 23, 2020

Everything I requested was successfully done and I received my glasses in 2 weeks. I am pleased with my service. Thank-you.

Date of experience: April 23, 2020
Pennsylvania
1 review
0 helpful votes
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Good deal
April 23, 2020

$177.00 to have progressive tinted len's in my old frames, seems to work well,

Date of experience: April 23, 2020
Oregon
1 review
0 helpful votes
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Awesome for Me
April 23, 2020

I have a pair of Rimless frames that I LOVE! My local opticians will NOT replace the lenses as they say they could damage the frames. I'm sure they just want you to purchase new for the $650.00. I found Lensabl two years ago and they replaced my lenses no problem!
This year I did the same thing. They didn't tell me they could NOT replace my lenses at all. Some things changed on the web site and I ordered them again. When they came back it seemed like the anti reflective wasn't on my lenses. I tried to like it but did not. I sent them back with the understanding on their part that they would spay a coating and it might affect the transitions. I was fine with that. I just got them back yesterday. They DID obviously make a mistake and gave me two new lenses. It's fantastic! I feel with so many businesses short on help, or new employees it was just an over site and that they would make it right and they DID! I will NOT hesitate to use this company every year especially when I'm saving almost $400. Thank you Lensabl for providing me quality lenses in my favorite frames!

Date of experience: April 23, 2020
West Virginia
2 reviews
0 helpful votes
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Love your Frames... Keep them
April 23, 2020

If you love your frames but your prescription has changed just send your old glasses with your new Rx to Lenabal and in a few short weeks you'll be able to wear the frames you love with new lenses. No more having to buy another frame you don't like just so you can see. No more trying to find a frame similar to the ones you had only to find out those frames were discontinued. You save money, you save time and you keep what you already like.

Date of experience: April 23, 2020
Michigan
1 review
0 helpful votes
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Good service and product
April 23, 2020

Good product easy to work website happy with the product.

Date of experience: April 23, 2020
Illinois
1 review
0 helpful votes
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Excellent service. Great lenses.
April 23, 2020

It's like having a new pair of glasses. I turned an old frame into sunglasses, and they are now my favorite.

Date of experience: April 23, 2020