LensablReviews 6,507

From online exam to arrival, the process and product were exactly as described.

My order took 4 weeks to arrive. I understand that the mirror coating I ordered took longer to do. However, Lensabl customer service is poor to say the least. Two emails questioning the status of my order are still unanswered. You can track the status of your order while in production. But that proved useless because at one point it looked like the order was just about finished only to have it go back to step one the next day. Then, I never got an email that the order had shipped until just moments after it had been delivered. It was very frustrating to deal with this company.

This is in review of my second pair of glasses from Lensabl so this is a review from a repeat customer, which I would not have been had I been unhappy the first time. Both pair were processed in returned in a timely manner just as stated. The lens quality is excellent and I'm completely pleased with both their service and the quality. The icing on the cake is the price point, I searched the internet and compared price and quality of lenses and Lensabl offered the best options at the best price point. As I stated, I am a repeat customer and I will be again. Excellent!

I purchased replacement lenses for a pair of Lindberg frames. The order process kind of went ok; the on-line app did not work. I went back and forth a couple of times on questions including how to get the segmental photo and PD. I received the frames on 5/15/20 and sent them an email on 6/23. This was the first time I had progressive lenses since cataract surgery 6 months previous. I knew it would take time to adjust and could not quite figure out what the issue was. When I did contact support their answer was the 30-day warranty expired; this was a total of 40 days total of which only 27 were working days and this during the pandemic. The next response was that I never sent in the segmental photo, the email confirming receipt of my photos by Jayme was then forwarded to Sam. I was told the best they could do was provide me a 20-30% discount. Wow! I should take the chance the second set will be any better when they had all the information the first time. The prescription is ok, the problem is where the progressive increases power on the bottom half of the glasses. Should you have any issues with their lenses, if you purchase them, count the days on your calendar exactly. Should you wonder about the delay in writing this review, it is because I have to get a new set of lenses (from someone else) since these have become completely unusable.

I bought 2 sets of lenses, the same prescription. The first time all worked very well. It came on a reasonable time and I could use the glasses. The second order, however, all is wrong. I asked for a box and had to follow two weeks after first request. Somebody forgot to send it to me. I then waited fir the lenses to return and I can't use them. The reading prescription is wrong. I contacted them yesterday about it and so far I got no response. I will ask for my money back. This second request is already running into 6 weeks. It shouldn't take so long. I can't believe there is no prompt customer service.

The set up for the online store is amazing. Very easy to navigate and understand. Once I had sent my lenses in, however, it took a very long time for them to be finished and sent back to me. Almost a month if I counted my weeks correctly. I did also find a small scratch on one of my lenses. It doesn't bother me too much because I can't see it but it also defeats the purpose as that was the reason I wanted new lenses to begin with. The full mirror transitions have yet to be fully tested but I'm sure it will work fine. Customer service was also very helpful with any questions I had.