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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I sent my glasses in on June3, I received an email a couple weeks later confirming the style of my frames saying they are ready to send out. A week went by and I never got a shipping notification so I reached out, they said they had a problem with the lens on inspection so they were fixing it and sending them out. A few weeks went by with no update so I reached out, the responding by saying they had broken my frames and I was to pick a new pair or if I had the receipt they would reimburse me (I did not have a receipt). We could not find my original frames so the had me pick out new ones, after some time, I asked for an update and they said oh sorry we can't get you those ones, pick another. So I picked another, I was told they could get those ones and they would send them out ASAP. On Aug 17, I finally received a packaged from them, they are my original frames! This company has extremely poor customer service and I think they are also completely dishonest. I would never recommend of use them again.
I am very impressed with the work that was done, the product presentation, and follow up. Further, I would have probably recommended you to others. However, I sent my Gucci glasses in with the Gucci case to protect them and although I got my glasses back the case was not with them.
Process went smooth... pick-up and return delivery were within tolerable timing. Sweetspot on the lenses, don't overlap well... when right lens is sharp, left is a little fuzzy and vice versa. Since these are progressives and sunglasses, I'm seeing if I can tolerate it.
I wanted to salvage my late grandmothers vintage Dior sunglasses. They had her prescription lenses in them which made them unwearable but the frames are not longer made so I didn't know where I could go to get custom lens for them at an afforable price. I stumbled across Lensabl online and they were amazing! The process was seamless and I was kept up to date on when my frames arrived, and when they were on their way back to me. I would absolutely use Lensabl again!
This is my second time around buying from this company and I have to say it's the worse experience I've had with glasses ever. My glasses look like they were slightly sawed on the edges and whoever packaged it actually sent this out. Is there no quality control? I have a picture that proves my glasses did not have this cut. I want a full refund for both glasses and if this company can replace my frames that would be great.
I've pretty much experienced what everyone else is going through. Going on a month with no idea what's going on with my frames lens replacement, giving all these vague excuses and almost impossible to get a response from customer service unless you email them three times. I'm getting scared that my $550 Mr. Leight frames are missing and they're just giving me the run around. What is it with this company?
Happiness is getting great new lenses in old, comfortable frames. This was my first time using Lensabl. The organization seems very focused (couldn't resist) on customer satisfaction. The whole process took from 22 July till 14 August, not bad considering having to wait for the box first to send the frames to Lensabl and then wait to have them ship the order back. If you need your lenses in a hurry this way wouldn't work. I am very pleased with my new lenses. They fit well and the transition lenses align nicely for near, middle, and far sight. The packaging is professional and the collapsable case and cleaning kit nice. I am very pleased with the service. Thanks Lensable staff.
First order was for just sunglass progressive lens. Was so pleased that I ordered a pair of sunglass frames and progressive lens.
Lensabl got them perfect both times. Their instructions for measuring pupillary distance and other measurements was right on.
Great glasses and lens at a great value.
Met my expectations. Order was as expected. Received box as planned. Notified when received. Notified when shipped. All in about the time advertised.
I'm really happy and impressed with my how my glasses turned out. I held onto my favorite frames but couldn't get them updated locally.
I was worried because I have progressives and I wasn't able to add all of my measurements in online form. I emailed support and they took care of it. My glasses are perfect. No complaints whatsoever.
Experience was excellent. Hate the lenses. The yellow lenses are by no means sunglasses. Description is awful. Very very disappointed in my purchase. Would not recommend
It was good like I expected it to be. Product and delivery is great. Maybe a real time update on your website would make the experience even better.
Everything went well. The only minor issue was that it seemed to take a while for the shipping box to arrive. I put my glasses in and fired it back and the amount of time to process the order and return the glasses seemed very reasonable.
Prompt ordering and processing, prompt response to question. All excellent and i like my glasses, exactly as i ordered these lenses.
Very good experience i will order a spare pair with confidence.
Only issue is it took too long to made.!
First, I was happy that they answered me. I wrote 3 different emails & they answered in a timely matter. I am able to see with my glasses. The only issue that I had is the line in the middle, they are bifocals. I was wondering did they have no-line bifocals. I didn't see that option when ordering. Otherwise, I'm satisfied.
I was impressed with every aspect of my experience with Lensabl. From the ease of placing my order to shipping it and the process of keeping me informed.
My glasses are perfect. The Raybans needed new and darker lenses although I loved the frames. Lensabl made them perfect.
Great job... wish it was more affordable, I would do a lot more of my glasses!
Fast turn around time once they finally were delivered to the lab. They pay all postage! I have no complaints at all
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members