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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I ordered Bose sunglasses with prescription lens.
Glasses took a long time to arrive-over 3 weeks. When they did arrive they did not work. Trying to get this addressed is a hassle since they will refund the frame price but not the lens but who needs some random lens. Trying to get an exchange but it seems I am getting the shaft since nothing worked straight out of the box.
Service was fast and I got to press the 'reset' button on my fave frames! Though the frames weren't that old (2017?), the lens coating was flaking off and causing hazy vision. Thought I'd treat myself and upgrade to Transitions lenses. Love my new indoor/outdoor glasses, which were in my mailbox 12 days after they arrived at the Lensabl lab.
The entire process smooth, clear, and easy to understand. I am very happy with the results. I can't imagine the process being any simpler.
I had a great experience with Lensabl, from the customer service (I was on the fence about the high-index lenses) and the quick shipping times. Love the final product!
Does re-lensing your eyeglass frames work? Heck yeah! My first attempt at re-lensing my favorite eyeglass frames didn't go well. Something was off. I tried several times over three months to wear them for extended time periods before giving up. When my other pair received a scratched lense as I changed out my face mask my problem multiplied. Only then did I address Lensabl the problem with my re-lensed Oakleys. The warranty period was over, but they gave me a fair quote. They corrected the problem with some proper measurements, new lenses for no charge. They work great, my other pair of scratched glasses are going in today for lense replacement. Customer Service was easy to work with and the results are great.
My new lenses are awesome. Not only are my progressives right in what I worried might be too small lenses, Lensabl also did a great job in duplicating the lenses in my own unique glasses
As a first time customer, I would definitely recommend them and use them again myself!
Super easy instructions and didn't take too long considering all the delays due to COVID. Took about 2 weeks from sending my frames in to getting them back. I am in love with my frames and glad I found an affordable option to fill in any frames I choose with my prescription
The first time I had a good experience. Shipping came within 2 weeks. This time, I had to email customer service daily to give me shipping information after 3 weeks. Not sure I can recommend you guys ever again. Plus the glitch in the system that showed I had two frames in my cart and couldn't remove. Even customer couldn't change it?! Never again.
I sent my echo frames to Lensable at Amazon's recommendation. I was worried about someone ruining my frames after I had waited for them so long. But I need not have worried! Lensable took great care of my frames and the lenses are wonderful. They took great care with packaging them too, so that they were safe on their journey to Lensable and back to me. I highly recommend this company!
I lost my eyeglasses in Las Vegas but had an older pair with an outdated prescription. Obtained a mailing label, uploaded the prescription and order, and mailed my old glasses with frames. Received the new lenses in the old frames in about 2 weeks and they are perfect.
Order two sunglass lenses and one reading lens for my frames. Two of the three have issues. One was filled correctly.
I ordered glasses a month ago and have asked several times what's going on. The answers range from it will be 7 to 10 days or they'll be ready in three days and then back to it'll will be seven days. I can't get a straight answer. I ordered last year it took a while but it wasn't bad. You might consider looking elsewhere they may be having problems. There's no excuse for this I paid upfront.
From the jump the experience with Lensabl has been great. I have vintage (50's) glasses with a prescription lens (not my prescription) which I wanted made into non-prescription sunglasses. From the postage paid mail-in box to the email from Customer Service regarding the delicate nature of the glasses to the beautiful finished product (in an ultra-cool glasses case), everything was excellent. Proceed with confidence!
Recently bought some Hyper X frames and decided to go through their recommended prescription lens provider (Lensabl) while I'm very happy with the frames, lenses, and the prices, the timeline was a little slow. I was quoted 6 days and paid for overnight shipping. (Seeing that I ordered them from LA and I live in San Diego this probably wasn't needed, looking back now). It actually took about two weeks to complete and arrive. Customer service was great at giving me an update since the lab wasn't updating the website and I guess I can chalk the longer wait time up to COVID. Otherwise a decent experience buying from Lensabl. If not for the longer wait time and the lab not updating the site I would give them 5 stars.
This was my first time using Lensabl for anything and it was overall a great experience! I did the online eye exam first, and that went great - the prescription was sent over very fast.
Then I ordered contacts and the process was simple and quick. The reason it's not 5-stars is because the communication was really lacking. After the order confirmation, it took several days for the order to get shipped out (there was no message saying the prescription had been approved). When I got the shipment notification, the email had no info! No carrier, no tracking number, no ETA for the package... the button to track it was also not linked to anything. When I logged into my account, the status didn't show shipped on one page, but did on another... and still no tracking info or ETA anywhere.
I did receive the contacts very quickly (yay!), but was completely in the dark about the status.
Overall, would recommend them as long as you trust that the product will arrive quickly, even if they don't tell you any details about the status.
I finally received my glasses. Fit id good, lenses are clear and accurate. The reason you have only 4 stars is it took a long time to get them.
Lensabl has changed the game of replacing glasses. I have used them for almost 10+ orders because it would be way expensive for me to go to local optics where you have to account for fixed costs of running the store plus sometimes the glasses are not made in the local lab so add another delay to shipment. At the end of day it's the product that matters and not the process.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members