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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I purchased frames from a fancy retailer in NYC and loved them so so much, but after a couple of years the lenses started to get scratches. I found lensable as a perfect opportunity to keep my frames but get clean new lenses. Once I had them sent off it only took a few weeks to get them back and they are just PERFECT. I even think the lab tightened up the frames because they fit so much better now.
The lenses are okay, but it took 1 month to get my glasses back - and only after I inquired about them - with a lame explanation and no apology. No information on ordering with expected delivery period. Why did I bother to pay for expedited shipping?
I updated my original request from single vision to progressive lens via an email and the return email said I would be contacted within 48 hours. That did not happen, so I expected the situation was resolved. Well, the glasses showed up today and they are single vision. I cannot ware them. They are useless to me. Please contact me.
So easy - my wife will be sending in frames as well.
These are my second pair of lens replacements forms Lensabl and they came out great. 4 instead of 5 stars only because the side arms come back stretched out each time but with plastic frames I just go locally to get them reshaped.
I had new lenses added to a pair of frames I already had and could not be more pleased with the service I received from Lensabl. The process was very easy and the email conversations I had all went very smoothly; everyone I had contact with was very nice and professional. The new lenses are great and they did a perfect job with my prescription.
First they said there was a problem with the lenses then I had to send my glasses back because they forgot the AR coating. Waiting for them to be sent back
Ordered my glasses, they came incorrect. Sent them back, Lensabl held them for weeks without fixing them. Kept checking in with updates. Slow responding customer service said the lab had to recreate them because they were made incorrect again. Finally received them after letting them know I would post on reviews of the thread of emails back and forth of them stalling to fufill my order. Meanwhile I didn't have any glasses. What considerate company does that without a good reason? I get errors or mistakes are made but it was literally a couple months from the first order, to me actually receiving glasses that were correct. The finished product it good, it just took way too long and the responsiveness of customer service is disappointing.
I uploaded my prescription on Aug. 10th, 2020 and received my glasses on Sept 30,2020. You found a flaw in my lenses and had to make a new pair, it happens and that is acceptable. I had to call you after 3 weeks to find out about the delay and never received a call or email to advise me that my order would be delayed. If you promise 10 days on the original order why did it take 8 weeks to complete my order? In the meantime I received emails about following you on Facebook and the rest? The quality of the glasses is as represented but your customer service is terrible. I won't be doing any further business with you.
Glasses were delayed twice, returned damages and both with incorrect lens tint color. Requested a full refund, immediately.
Bose glasses arrived Friday. Left lens is blurry and must be replaced.
My Wayfarer 2 frames were delivered with reading lenses with high style - The time frame of return, the packaging, and the quality of the work really impressed me - Worth it! Will use you again for my next pair - Thank you.
It took a very long time to be delivered, however, the quality of the lenses was superior to many I've seen before. The prescription was perfect, gradient, darkening in sunlight and weight. The Bose audio and operation was also great
I sent in my beloved Coach frames with my computer/occupational prescription and got fabulous Blue light blocking glasses back! I can see my computer so clearly now. No more tilting my head up with my old bi-focals and my eyes feel less strained and tired. Got my glasses back so fast I'm thrilled!
Love my new glasses. Used my favorite pair of sunglasses for a frame. Now I have glasses that transition into sunglasses and am so excited about it. Took about 3 weeks to receive it. I only wish they got make the lenses were a little thinner. They're a little thicker than my other pair and both were ordered progressive.
Fast professional & very easy! My package arrived in record time. The glasses & lenses are perfect
Ordering was easy it took 5 weeks to get was longer than expected, received them in great shape and look but the prescription was not bifocals it was just my distance prescription. I sent email to get corrected.
Lendable did a great job custom fitting prescription lens on my sport frames.
Good communication throughout the order.
Thanks
The lenses were perfect and it was so easy to send in my frames!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members