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Lensabl

4.0

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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New York
1 review
0 helpful votes
Follow Glenn W.
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Lenses don't fit properly in my frames. I sent it back to them for a fix. They came back and still pop out of the frame. Had a good experience with them a couple years ago but things have apparently changed dramatically since then. Just terrible.

Lensabl attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 9, 2020
Virginia
1 review
0 helpful votes
Follow Roozbeh P.
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The quality of the glasses seem good. Yet, they did a poor job on the schedule and communications. The estimates of the times were inaccurate and they constantly gave me inaccurate updates.

Date of experience: October 9, 2020
Washington
1 review
0 helpful votes
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Slow but quality
October 9, 2020

I ordered the eye glasses and they took more than 30 days to get the glasses after chasing and finally got my frames and glasses. I am happy as they took time to provide quality product it would be great if they are more proactive in communicating to customer about the progress their website progress is not giving much information. In my case it was showing 6 business days for more than 20 days.

Date of experience: October 9, 2020
California
1 review
0 helpful votes
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Well done!
October 9, 2020

My reading glasses are great! I do wish the turn - a - round was a bit faster but the price and quality is excellent. Thank you.

Date of experience: October 9, 2020
Illinois
1 review
0 helpful votes
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Where are my frames?
November 8, 2020

I paid for my frames and lens. I only received the lens. Where are my Bose frames?

Lensabl attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 9, 2020
New Jersey
1 review
0 helpful votes
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Excellent service, second order
October 9, 2020

Love this company, but seemed to take a long time to get my lenses.

Date of experience: October 9, 2020
Maine
1 review
0 helpful votes
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Hobie Rx Sunglasses
November 8, 2020

Took way to long almost 4 months to get it done. Otherwise communication with me was very good

Date of experience: October 9, 2020
California
2 reviews
0 helpful votes
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Too long
November 8, 2020

I waited for so long to get my glasses back. The lens are great but time is also just as important

Date of experience: October 8, 2020
California
1 review
0 helpful votes
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Wow!
October 9, 2020

This was my first purchase at Lensabl, and I was seeking lenses for new frames I'd acquired. I found the website easy to navigate, the process of mailing my frames to Lensabl was simple, the turnaround time relatively quick, and the product fantastic! Thank you!

Date of experience: October 8, 2020
Pennsylvania
1 review
0 helpful votes
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Second Order!
October 9, 2020

The convenience of Lensabl is great. This is my second order now after buying a new pair of frames. Recommend giving it a try.

Date of experience: October 8, 2020
Ohio
1 review
0 helpful votes
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Easy and totally satisfied
October 9, 2020

Easy from start to finish. Great quality. Very happy with progressive lenses

Date of experience: October 8, 2020
California
1 review
0 helpful votes
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Got wrong prescription
November 8, 2020

Ordering was easy but i got the wrong product and it took way longer then it was advertised

Lensabl attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 8, 2020
New Jersey
1 review
0 helpful votes
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Disappointed
November 7, 2020

I didn't think it was necessary to read what frames were eligible or not, my fault. And found Swissflex frames are not doable. Sent another pair instead and have to find a place that accepts the Swissflex frames.

Date of experience: October 8, 2020
Texas
1 review
0 helpful votes
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Love Lensabl
October 8, 2020

My prescription changed and I needed new lenses. The eye doctor was going to charge quite a bit to switch my lenses which are only a year old. So glad Lensabl could do this for much less and get them back to me very quickly. A very simple and seamless process.

Date of experience: October 8, 2020
Texas
1 review
0 helpful votes
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Latest Lenses unhappy
November 7, 2020

Just sent my 4th pair of frames for lenses. Previous experiences have been good. The latest lenses they lowered the progressive line from my previous lenses, which they had. Not sure why they decided to do that. At least contact me about it.

Lensabl attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 7, 2020
Louisiana
1 review
0 helpful votes
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I've ALWAYS been please!
October 7, 2020

Ever since the first pair of glasses I've sent off to you all I've been in love! The service is great and the customer support is wonderful! I will keep on doing business with you all cause you provide outstanding service and amazing quality.

Date of experience: October 7, 2020
Virginia
1 review
1 helpful vote
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Poor Quality
November 5, 2020

I ordered mirrored sunglasses. You can see straight through the lenses. Every pair of mirrored sunglasses I have ever seen are not see-through. Waiting to hear back. They should have a customer service phone number. At least for people who have already paid and placed orders.

Lensabl attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 6, 2020
Pennsylvania
1 review
0 helpful votes
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Replacement lenses in my frames
October 6, 2020

I am very pleased with my new lenses and the care that was taken putting them into my frames (which were somewhat delicate). Customer service also responded to all of my questions! Thank you for your service and the reasonable pricing.

Date of experience: October 6, 2020
Missouri
3 reviews
0 helpful votes
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Ordered early September and submitted the prescription order for the Bose sunglasses. Turns out I messed up the PD process and had to take the picture again, which delayed the bbn order 48hrs. The site says it takes 4-6 days to manufacture and then 2-5 days on shipping. Our lenses failed inspection and they started all over again. Didnt call us, email us, text, send a carrier pigeon to tell us that, just presumed we would call in, I guess. Promised to send them expedited shipping when completed. 2 weeks later the status is the same and they failed again. Also, no call, text, and the site that has the status when you log in, doesn't update either. Horrible experience. We got the glasses today. They look and feel awesome, lenses are high quality, but man, you have to work on the communication because it is beyond awful.

Date of experience: October 6, 2020
Colorado
1 review
0 helpful votes
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Great service
October 6, 2020

I had a pair of new Mykita's which at a regular shop would have cost me $600+ for the prescription alone. I found Lensabl and crossed my fingers. They didn't disappoint. It took a little longer than I expected but when I did receive them the prescription was perfect plus I saved over $400. I highly recommend them.

Date of experience: October 6, 2020