LensablReviews 6,504

Lensabl kept me up to date with their process and matched my lenses exactly like I wanted. Would definitely use again in the future. Thanks so much!

My glasses came back! So excited. Was a little apprehensive of trying this new service but my glasses were so scratched I wasn't going to use them anyway, so I'm really thankful I can use my old faithful frames again with an updated prescription. Lensabl was super communicative throughout the process, letting me know when they received my frames, that I would be refunded if they cracked in the process, asked for consent to move forward with order, and emailed me tracking info and to let me know when they arrived. Super cute messaging and feels like a luxury service with eco values. Will use again. Have already recommended to a friend. Thanks Lensabl team, please keep this level of service and quality! It was a great consumer experience.

A customer should never be told to read the fine print when orders are not completed on time, and when there has been almost no communication about their order. To have a no refunds under any circumstance policy is a dead stop for any customer. I was supposed to receive my order in 4-7 business days and it took almost a month. I was told that no order would ever be refunded because "they are a startup."

If I had not been overly proactive in my communication, I would have received zero info and my lenses would still be in production.

When I called for a specific update I was hung up on and blocked on your Facebook page.

No one ever called me back, told me status, nothing.

This company is nothing but a lenscrafters manufacturing agreement with literally zero customer support. If they have a dozen employees I would be shocked.

I am filing an official complaint with the BBB. This "company" should not be in business.

With aging eyes, I was in shock when my ophthalmologists changed my progressive prescription with added prism adjustments. Less than a year ago I had "invested" more than several thousand dollars in new glasses and sunglasses. I searched the web and found Lensable that offered to update my lenses for less than half of the cost my local optical salon was quoting. I was still nervous about paying upfront and mailing my Tom Ford's trusting that they would come back to me with a prescription that would solve my vision issues. My first wow from Lensable was that the mailing label they gave provided UPS overnight service. I place the glasses in UPS care at 5:00 PM on the East Coast and got a confirmation that they were delivered to Lensable the next morning. Then I was further impressed that their Customer Service team stayed in constant contact with me advising exactly where they were in the course of completing my order. When in less than a week they emailed me a notice of shipment, I receive the package the next morning at 10:00 AM. Drum roll... AND THEY ARE ABSOLUTELY PERFECT. Bye-bye optical salon. Lensabl is on my vision team permanently. Thank you!