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Lensabl

4.0

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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7,474 reviews

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Florida
1 review
0 helpful votes
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Excellent service
June 5, 2021

Excellent experience, glasses came with in timely manner everything looks well and with a lot of time and care invested to provide a wonderful service. Thank you

Date of experience: June 5, 2021
New York
1 review
0 helpful votes
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Final Product is TERRIFIC!
June 5, 2021

I bought an Oliver People's classic frame that I wanted to upgrade with a progressive prescription and add a transition feature cuz I'm sick of changing glasses out. I'm extremely happy with the result and people are noticing! My only complaint is that the order was delayed by a "unsatisfactory" by in house check before being shipped so a new lense was worked on... I didn't find out about the delay until the new work was completed and shipped. I'm thankful the insufficient work was caught before shipping back to me but I would've liked a "warning" prior to the new shipped date. I still appreciate the product and the terrific work done and I throw LENSABL out to any of my friends looking for a great deal and "eventually" great work done! Thank you!

Date of experience: June 5, 2021
Michigan
1 review
0 helpful votes
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So Freaking Fabulous!
June 5, 2021

I sent my gorgeous Slyk shades to Lensable to have prescription tinted lenses added. Lensable did a great job keeping me informed of the status of my order and had a great turn around time.

I am so thrilled with my new sunglasses. My prescription was correctly filled. The view is crisp and clear and the green reflective lenses are HOT!

Date of experience: June 5, 2021
California
1 review
0 helpful votes
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Great experience!
June 5, 2021

Website made ordering easy. I sent my old frames in (24 years old) and they added my new prescription lenses. The price was reasonable and shipping was quick. The website let's you see the progress of your shipment from the time it arrives to the day it is shipped. I am super happy with my new glasses!

Date of experience: June 5, 2021
1 review
0 helpful votes
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Prescription stoggles
June 5, 2021

Very easy to order, order just arrived and I am excited to be able to use these every day in my work in the hospital. I also love how they look and the color I choose

Date of experience: June 5, 2021
New York
1 review
0 helpful votes
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Lens replacement
June 5, 2021

Replaced tinted lenses in my glasses I kept my original frames great job of copying original lenses. I recommend Lensabl!

Date of experience: June 5, 2021
North Carolina
1 review
0 helpful votes
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Lendabl Stoggles
June 5, 2021

My experience was great and I love my stoggles. As an operating room nurse I need to keep my eyes protected and to be able to have my glasses prescription put in them was a bonus. I will define order another pair.

Date of experience: June 5, 2021
Missouri
1 review
0 helpful votes
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Replacement lenses
July 5, 2021

I ordered replacement lenses for glasses I just bought in October. Even though I was carefull, they scratched up to the point of disrupting my vision. The frames were still good and lendable still had my script and the frame was purchased. So I re ordered lenses. The online status bar never even started. I believe there was a delay in moving my order and it took much longer then it should of. I had to email and follow up on my own. Hopefully this time the coating on the lense will last more than 6 months

Date of experience: June 5, 2021
Illinois
1 review
0 helpful votes
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Extremely helpful
June 5, 2021

I made a mistake when I ordered assuming I was ordering both frames and lenses. I was incorrect and so I opted for a refund but Rihanna I was very helpful and suggested I pick a frame instead with no extra charge. Great customer service! Even after the mistake was mine. I thoroughly appreciated her patience with me and the time she took to help me figure it out.

Date of experience: June 5, 2021
Oregon
1 review
0 helpful votes
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Perfect fit
June 4, 2021

The send in was great to get things going with my new stoggles, it did take a while to get them, but so worth the wait now that I have them and they work so well. I love that I have work glasses I can use while performing patient care and not have to worry about wearing the same glasses back at home.

Date of experience: June 4, 2021
New Jersey
1 review
0 helpful votes
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I didn't receive my order for more than 20 days. And the status was showing ‘in lab' like forever.
There is no contact number for lensabl and customer service people didn't reply for more than 48 hrs. Plus I didn't like the quality of my glasses. In one of the eyes the glass is not adjusted to the frame properly and is looking very odd. Super bad experience!

Date of experience: June 4, 2021
Virginia
1 review
0 helpful votes
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Excellent First Order
June 4, 2021

I will start by saying that I am super picky about my eyeglasses. I wear high index, progressive lenses. Lensabl did an excellent job on my lenses - the optics are great, the edge polishing is phenomenol for those of us who wear high index lenses, and cosmetically they look like fashion mirror lenses. I am thrilled with the quality of the work and will surely order again. Thank you!

Date of experience: June 4, 2021
Florida
1 review
0 helpful votes
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"I Can See Clearly Now"
June 4, 2021

This is the third time I have used this company. The results have been positive each and every time. I highly recommend Lensable for their quality work and service.

Date of experience: June 4, 2021
Connecticut
1 review
0 helpful votes
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Very pleased
June 4, 2021

I just received my glasses and am very pleased with the results.

Date of experience: June 4, 2021
Florida
1 review
0 helpful votes
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Perfect view
June 4, 2021

Thank you so much for the great communication. At first there was an issue with my prescription but Rhinna was on top of the situation and followed through until it was corrected. Very happy!

Date of experience: June 4, 2021
Nebraska
1 review
0 helpful votes
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Fantastic
June 3, 2021

It took about 2.5 weeks from start to finish to receive my box, ship my glasses, and get them back. Totally worth it! Very happy.

Date of experience: June 3, 2021
Colorado
1 review
0 helpful votes
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Had hoped for more
July 3, 2021

The lenses took a very long time to come back. After about 3 weeks, I checked the order and saw there had been an error in the QC process and they had to go back again. I can respect that level of detail - but I wasn't notified until i reached out. There were no text or email updates on receipt of glasses, start of new lenses, that a flaw had been detected, or that they had been shipped back. I had really wished for even basic communication, but it didn't happen.

Date of experience: June 3, 2021
Texas
1 review
0 helpful votes
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Reading glasses
June 3, 2021

The quality of the product is excellent. The price is excellent. I like the concept of recycling.
The order took longer than I expected. I dont recall the exact time but I believe it was 2-3 weeks after I mailed the frames there.
I assume it has something to do with covid19 and maybe booming business for you.

Date of experience: June 3, 2021
Illinois
1 review
0 helpful votes
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Superb work!
June 3, 2021

Sent in my favorite pair of aviator sunglasses from 25 years ago and Lensabl put new, no-line bifocal lenses in them and they are now the coolest glasses out there. THANK YOU!

Date of experience: June 3, 2021
California
1 review
0 helpful votes
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Not super impressed.
July 3, 2021

I still haven't received my glasses or contacts yet, both seem to have been issues that I did due diligence to prevent, My contact prescription was shipped without calling to verify my scrip as noted. Now when I pick up the contacts at the post I'll have to send them back before getting my new ones. The glasses were just canceled and refunded even though I asked to change the order... very smooth.

Date of experience: June 3, 2021