LensablReviews 6,500

Hello, I purchased lenses for my safety goggles from Canada. I read the website which advertises free shipping. I was then charged 35USD$ for shipping. On top of that I was then asked to pay for shipping to your company. When I inquired about this, I was rudely told that I didn't read the fine print. I suggested that when a Canadian resident enters their address a disclaimer should pop up to inform about extra shipping costs. I was informed by the customer service rep that this did exist but that upon further investigation it had been malfunctioning and turned off when I made my purchase. There was never any apologies or even an offer of a discount code on a future purchase. I ended up paying more in shipping costs than I did for the lenses. In addition I sent my glasses in a protective case that I trusted to protect my lenses which was not returned to me. I understand that may be my fault for choosing to ship my glasses to your company in the package I received them in, but I was met with rude customer service rep again who told me I shouldn't have sent in any cases I didn't want back. I am not impressed with the quality of cases that my glasses were returned to me in. I have waited a few weeks to try out my lenses before writing this. The lenses are adequate with no major concerns. I will not be returning to your company as I have found alternatives. I realize you are a smaller growing business so it pains me to write such a negative review but I truly was not happy with how the customer service agents approached my concerns and lack of any sort of reimbursement offer or compensation.

I bought some sunglasses I was obsessed with for over a year. I wear glasses all the time though, don't like contacts, and need my glasses especially for driving. So I needed to figure out a way to get my prescription in them because I just spent a good amount of money on these amazing sunglasses, I want to wear them all the time. I found lensabl online and was a bit anxious sending off my precious sunglasses, but they worked fast and I got them back a week later and they are PERFECT! They are polarized, did not break the bank, and look awesome! They look the exact same as the old lenses, and when I switch to them from my glasses, there is no difference the prescription is perfect. At one point during my order, I got an email from lensabl saying they had to restart my order because the lenses they had made failed the quality control check. I super appreciate them communicating with me about this, as well as taking the time to quality check them, because they came back perfect! They even sent back my original lenses with it! I seriously cannot stress enough how awesome this is and how excited I am to now have my prescription in these sunglasses!

LOVE MY GLASSES, got my old Chanel frames updated with my new prescription, one pair of gradient lens sunglasses and one pair of progressives. The look awesome and are exactly my script. The process takes a while, so make sure you have back up glasses to wear. Also, there is no live chat feature on the website and no phone number so customer service takes a few days to get back to you which can be frustrating, but in the end the glasses look great and I priced other websites and Lensabl was the best value. Also, I love that they offer many sunglasses tints including gradient.

I started my order in mid-April. Lensable took over a week just to send the required box to me so I could ship my frames. They've had my frames since May 13th and have not made any progress on my order. The only response I've received was the same "quality issue" response you'll see on their twitter account and that the process would be done in 3-4 business days. That was two weeks ago. I just want my frames back and a refund.

I sent my glasses in to get different lenses put in and I was pretty worried after sending them because my order status wasn't changing and I saw some bad reviews on Better Business Bureau. It took a couple weeks but I got them and everything is great. I would definitely recommend Lensabl and would be glad to do business with them again.

I sent expensive designer sunglasses to Lensable on their promise of quick turn around. I kept track of status. When the standard status of return shipping in 2 days turned to 7 days, I started emailing. Responses could only be classified as non responses - no information and always 3 or 4 days later. Finally both my husband and I tried to find a phone access. Impossible. Finally after threatening BBB complaint, they sent the frames back without the lenses which they destroyed. No apology other than literally " things happen". No $$ returned for the lenses or the money spent sending the glasses express to Lensable Six weeks of stress and time wasted. Avoid Lensable at all costs