LensablReviews 6,499

I have used this company before. I have had glasses and sunglasses made. I'm happy with the final product and how it's packaged and sent to me.
The problem is communication. They generate automatic emails even before my glasses were shipped. Causing me to go back to my profile and try to figure out if they had already shipped. If so (I hadnt read them) then maybe sent to the wrong address? I thought they'd gone missing in shipment.
Why was I getting this "are you satisfied email" if the package had not already shipped? So there was a lot of confusion and it took me calling them, sending a Chat on the website (not really a chat, they respond by email hours later), emailing them, etc to get an answer that in fact the glasses had not shipped.
Unnecessary time and hassle that marred my experience.
I moved last year, and I couldn't delete my old address in my profile. I had to contact them and have them delete it. Very inefficient.
But the glasses? Great.

Despite the rigorous details required/provided during the ordering process, my prescription implementation is not correct. The near-sighted correction is accurate, but the far-sighted correction is not accurate (and may not be present at all). This is the fourth set of lenses I have purchased with my current prescription. The two ordered through the eye doctor and the one ordered through a different on-line service are perfectly fine - so clearly this is something Lensabl got wrong. At this point I've ended up with a really expense pair of reader lenses. I am not a happy customer.

Lenses for my new smart glasses are great. Total time to ship and return was under a week (chose overnight option for $10). My ONLY COMPLAINT is that Lensabl kept the Razer Anzu case that came with my frames and I thought they would be returned with glasses. I shipped with OEM case since it was case designed specifically for these smart glasses (not a generic case) to stay as secure/protected as possible. This case is soft leather like with interior pouch for charging cable so I really want it back.

I sent a request to Lensabl to return case awaiting reply as of time of review. Hence 4 stars vs. 5.

I did a lens replacement. My lenses took longer to make than usual because lensabl said they were "striving for perfection" (essentially. I'm paraphrasing). When I tried on the glasses, they were giving me dizziness. I had to only look through one specific place to not be dizzy since the rest of the lenses did not let me focus as well. Honestly, pretty disappointed and unsure how much I will actually use those glasses.

I purchase prescription lenses for Bose speaker sunglasses. Lensabl is the preferred prescription lenses partner of Bose. They sent me lenses that were no where close to fitting the glasses. Their customer support is terrible. There isn't a support phone number. They provide a chat line which is NOT a chat line. It simply provides a way to request an email response which can be 1 or 2 days later. I returned the I'll fitting lenses to Lensabl. They received them 2 or 3 days ago and I still haven't heard from them. My experience with Lensabl has been absolutely terrible.

What a great job done on these glasses! They make it beyond easy and efficient, and totally cheaper than if I went to the store near me. Love this!