LensablReviews 6,500

This company is fantastic. I found them looking for an alternative to having my optometrist office make my glasses. They were almost 50% less! I had already purchased designer frames that fit my style and just wanted my prescription put in them. It was a leap of faith to send my frames without knowing the company. They gave me a shipping label and off they went with a prayer. I had nothing to worry about. They arrived in a little over a week. I am very pleased with the result.

This is the third pair of lenses I've had replaced. Until now, everything has been perfect.

Unfortunately, I think lensabl's team attempted to polish the frames before returning them. This would have been really nice, but unfortunately, the frames now appear terribly scuffed. Whatever process was used likely works on most frames, but it didn't work on these. To be clear, they weren't perfect beforehand, but the black acetate now looks hazy and awful. Overall, this was not a great experience.

The QA agent who was working with me was subtly rude and sarcastic and delayed my order for over 4 weeks straight.

I sent a pair of steampunk glasses. There were four lenses, two lift up, these were already tinted, the were the one's I wanted to be prescription since I'm nearsighted. The two lower ones were clear glass, these didn't need anything done. I mailed them in with my prescription and took photos for the PD and SH. I was told the photo's were not good and that I needed to go to an optometrist to get that information. I sent these in July. With COVID I wasn't able to do that. Then I received them in the mail, they're done! Only how can they be done when I haven't sent in the information that was needed? Also when I looked at them the clear glass was TINTED! How ridiculous is that? I've notified the company that this needs to be corrected.

I sent in my old frames so I could have clear lens, but when I got my frames back they were very damaged. The ends of the glasses were poking out and I had to push them back in, the frames are scratched of the side like some one took sandpaper to them. The rose gold paint is also coming off like some sort of chemical was applied to the frame that damaged the paint. Long story short the glasses look like completely different glasses and I'm pretty sure the ends of the glasses are not the ones I sent in. I really wish I never sent them in because the came back more damaged and these frames are expensive. I'm truly confused as to why my glasses are more damaged. I'm currently trying to get through with customer service but it's been a few days since they got back to me... just very disappointed.

Loved how they turned out it just took over 2 weeks for them to finally complete them when I was told 6 days.

When you buy a nice pair of glasses, you hope to hold onto them for a long time and keep them with the case. I needed a prescription pair so chose Lensabl. The lenses are good, however I would say the reading portion of the progressive glasses are a bit off. So don't plan on reading a book all day with them. I sent my original glasses in the box they provided.

When my glasses were returned they came in their very clinical looking, super large, won't fit in my purse, case. I emailed them right away about the original case and said: "We ask customers in our shipping instructions email or on the box we send to you to send your frames back to us, not to send in cases or accessories, as they will be separated from the frames during production and may not be returned." Um, what!?! First off, they need to do a way better job at alerting customers of this policy! I wouldn't have sent the case if I would have seen the disclaimer. I sent them in the case to protect the glasses which seems totally logical. I was really OCD with the whole send them my glasses thing too so I don't know how I missed it? Second, why would they just assume at the lab, "hey, here's a really nice pair of designer glasses and designer case. I'll just throw out the designer case or lose it or keep it and that's the end of that." What?!

It kind of just sucks. I don't buy nice glasses a lot but when I do, I want the case that comes with them. I plan on keeping them for a long time so, just plum out of luck and their response was really flat about it. No offer to discount or anything like that. It's not cheap to have glasses turned prescription. So there you go. I don't do a lot of public reviews but this just kinda hurt.

They sent me my old (worthless) lenses. But they kept my glasses case. They replaced my case with a crappy case.