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Lensabl

4.1

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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7,520 reviews

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New York
1 review
0 helpful votes
Follow Carl V.
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Great lens replacement
September 18, 2021

The final outcome was good. They did a good job on my lenses and the glasses feel very solid. I wasn't totally satisfied with the information updates on the web site. After my glasses were received the timeline kept stating that in most cases it is about 6 days until they're finished.It stated that for nearly a month. I sent an email to the support team and they told me it would be a few more days. Then I received an email saying they were shipping and gave me a tracking number. I'm happy with the glasses and would do it again. I would suggest they somehow give a more accurate estimate of time in the website account pages.

Date of experience: September 18, 2021
California
1 review
0 helpful votes
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Did not receive shipping confirmation
October 18, 2021

Didn't receive any notification my packages were shipped. Dashboard just said order received. No updates

Date of experience: September 18, 2021
California
1 review
0 helpful votes
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Order #*******-REDO
Lensable,

I am floored and really disappointed at how you managed to "screw up" my recent reorder for Maui Jim Typhoon replacement lenses; a product that you did so well the first time. The initial job you performed had a mirrored top & bottom mirrored finish with lessened mirror gradient in the middle from which is difficult to see in the photo attached.

The "online only" communication set the stage for difficulty and problems when an email was missed originally about wanting the mirrored finish; though clearly stated as to the reason for a reorder.

So, I have to resend back the non-mirror and my original glass lenses; which you lose and replace with polycarbonate? Then, after another month you send me "Blue Bug" lenses. What the heck?

I thought that you had the specs from the previous order?

Look here at to what they were supposed to look like - dark gray mirrored gradient or forget the gradient that you did the first time, just dark gray mirrored finish - https://www.ebay.com/itm/*******264?hash=item46ccc*******:g:MjsAAOSw0c1g~-fH

These are clearly non-gradient mirrored BLUE finish lenses? $238.16 was fair for the Progressive lenses, but $132.49 to make Blue Bug eyes! $370.65 total and this is NOT what I ordered.

Look at the photo - What do you have to say?

Date of experience: September 18, 2021
Tennessee
1 review
0 helpful votes
Follow Tina D.
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Absolutely Amazing!
September 18, 2021

I was looking for a certain type of Transitions lenses and Lensabl had it. The frame selections were great because they have a nice variety. I also purchased the vision plan because it was such a great deal and much better than the vision plan that comes with my medical insurance. Their prices are fair and reasonable unlike some other eyewear providers who shall remain nameless.

My new glasses came within the time frame that they quoted online and they were exactly as pictured. The glasses were packaged well and it came with a cleaning kit and case. I was absolutely stunned by the quick and professional service and obviously will continue to order my glasses from Lensabl in the future. My new one stop shop for eyewear. Thanks again Lensabl!

Date of experience: September 18, 2021
New Mexico
1 review
0 helpful votes
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Frames a little off
September 18, 2021

This is the 3rd time I've used lensabl and the lenses are great. The first 2 times I sent in my frames and everything was all good. This time I purchased some clubmasters for rx sunglasses and the frames came pretty crooked. I'm going to have to try and get them adjusted since they are very crooked on my face. I attached a photo so you can see how they came out the box.

Date of experience: September 18, 2021
Washington
1 review
0 helpful votes
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Excellent service!
September 18, 2021

Ann on the customer care team was super helpful and always there to help me!

Date of experience: September 17, 2021
New York
1 review
0 helpful votes
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Fabulous
September 17, 2021

I am absolutely happy with the glasses, and they were presented beautifully. Lensabl has been a great investment Thank you

Date of experience: September 17, 2021
Washington
1 review
0 helpful votes
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They did a great job!
September 17, 2021

My glasses look beautiful! So happy and please that I found these frames I love and they were able to transform them with prescription lenses so I can wear them all the time! Highly recommend!

Date of experience: September 17, 2021
Massachusetts
1 review
0 helpful votes
Follow CHARLES S.
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My Experience
September 17, 2021

I ordered Transition Advatage (Phtochromatic + Polarized) lenses to replace the old Transition lenses in my glasses. I tried to find a local store where I could try these lenses to get an idea how they perform. I could not find a demo pair to do this. After reading review for Tranisition Advantage glasses, I decided to order them from Lensabl.
The lenses do what they're supposed to. My only observation is that Transition Advantage lenses don't get as dark as the regular Transition lenses. But the polorization does cut down glare. I am still undecided whether I'd opt for the darker non-polorized lenses in the future.
My other suggestion is to make UPS Next Day Delivery your primary delivery choice to avoid delays. USPS Priority Mail took 5 days to deliver since the glasses were shipped on a Friday of a holiday weekend.

Date of experience: September 17, 2021
Washington
1 review
0 helpful votes
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For what it is, 5 stars
September 17, 2021

Takes a little longer than expected so if you're shipping off your only pair of glasses be prepared to be blind for a few weeks. The proof will be how they stand behind their $20 scratch insurance policy.

Date of experience: September 17, 2021
North Carolina
1 review
0 helpful votes
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Beware! Don't use this company
October 17, 2021

Worst experience I have ever had with any vendor. Sent in three frames you broke one of them and ruined another pair of my lenses and then told me you could not replace them. Waited two months to get one frame and lenses back and the other two damaged beyond repair. Subsequently I have filed a complaint with the Better Business Bureau as well as my credit card and considering further actions

Date of experience: September 17, 2021
Georgia
1 review
0 helpful votes
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You guys did great
September 17, 2021

The whole process was quick and easy. I had doubts I'd be able to get my prescription in my sunglasses but it was done. I was shocked that I'd get a case and glasses cleaner with my purchase.

Date of experience: September 17, 2021
Illinois
1 review
0 helpful votes
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Awesome experience!
September 16, 2021

I had prescription lenses put in a pair of blue lens frames I had at home. Mailing out the glasses was quick and easy, and I had them back in my hands in 3 weeks. The lenses are perfect and the glasses look great! Couldn't have asked for a better experience! I will definitely be ordering from Lensabl again!

Date of experience: September 16, 2021
New York
1 review
0 helpful votes
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1 of 3 delivered so far
October 16, 2021

The one pair that I got seems to be perfect. Only had them for one day with new prescription but I think they'll be great. Now I'm waiting for two more pair. I sent my own frames in 7 weeks ago. I don't know how the process works but it seems like it took an extraordinary long turnaround time. When I get my other two pair, I'll let you know. Have not received a shipping notice yet.

Date of experience: September 16, 2021
Thailand
1 review
0 helpful votes
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I've been wearing progressive lenses for nearly 20 years. The early days yielded dubious results. With today's digital progressive lenses and very specific prescription for my working, driving and shopping, I'm able to wear the same glasses all day long with seemingly 2020 results. The new lenses and frames are so light and strong I can wear them from from the time I get out of bed till I return in the evening.
I discovered Lensable 8 years ago online and have enjoyed new lenses almost annually. Their very affordable prices along with their unconditional customer support have made helped me maintain 2020 eyesight into my 60's and hopefully can continue for many years. A big shout out to Andy and all the people behind Lensable.

Roy Ruscelli

Date of experience: September 15, 2021
Hawaii
1 review
0 helpful votes
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Review
September 15, 2021

Pleased with product thus far. Thanks

Pleased with product thus far. Thanks

Date of experience: September 14, 2021
California
1 review
0 helpful votes
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Overall not bad just don't fit
October 14, 2021

I had first ordered and was told I would have to ship my frames in, so that made me want to cancel. Then I was told I that we wouldn't have to since you said you have the frames. So I get the lenses and I was siked to put them on my frames but unfortunately they didn't fit flush so I couldn't screw the frame to hold the lenses. As of right now i don't know what to do.

Date of experience: September 14, 2021
California
1 review
0 helpful votes
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Second Order
September 14, 2021

Easy experience and good product. Expensive but you get what you pay for.

Date of experience: September 14, 2021
California
1 review
0 helpful votes
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Took a little longer than I expected, but that was mostly my lack of understanding. The delivery also took an extra day or two, as the first lenses were apparently not quite right; glad for their quality control. I will definitely come back to Lensable!

Date of experience: September 14, 2021
Maryland
1 review
0 helpful votes
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Unexpected
October 14, 2021

Although I appreciate the quality check and the notice, explaining time difference in production of different lenses should be disclosed. The lenses options should be more accurate as my lenses seem to have been sent as the wrong lenses I picked. Frames should be given a size for buyers. The frames sent to me (tenor) are much smaller than ones I tried on before.

Date of experience: September 14, 2021