LensablReviews 6,501

At the end of August I sent out my glasses to have new lenses put in. As the end of September approached, I still had not received them back from the company, and I had not been given any indication why. When I finally sent an email and asked what was going on, then, and only then, did I get an explanation: That an error had been made initially with my order, so it had to be redone. I just received the glasses back yesterday (October 6). The work is good, but waiting over a month to get your glasses back is annoying. I think that the company could have lessened that annoyance by simply being proactive and letting me know that there had been a mistake, rather than making me reach out to them (customer service tip).

I had a pair of 40 year old Christian Dior sunglasses antique frame that my 90 year old mother really liked... the lenses were so scratched see could not wear them. Nobody locally would even try to replace the custom lenses. Lensable was able to do it! Customer service kept me updated along the way... since to took extra time to make a perfect fit! It was all worth the effort! My mother is VERY pleased to have have her favorite sunglasses back!

I was so excited to get lenses put in a pair of frames that I really liked. Lensabl offers many great options for lenses. When I finally received my frames back I was quickly disappointed in the quality of work and accuracy of my prescription. After dealing with customer service they agreed to remake my lenses for me. After a long wait I finally received my frames for the second time, but feel as though the lenses are even worse than they were the first time around. First off, the lenses themselves do not fit properly in the frames. The lenses nearly pop out every time I clean them. Also, my prescription is still not accurate. I had to take my glasses into a local optician to have them read and confirm my findings. Both my pupillary distance and ocular center were inaccurate. My favorite glasses now cause me eye pain and fatigue. This has been an extremely frustrating experience and I am not sure where to go from here. I just wish the lenses were made properly and to a higher standard considering the price tag. Now I have a $300 pair of glasses that I can't wear.

Love my new glasses! I was so happy to find a way to keep the frames I love with my new improved (strengthened) lenses. It seems your frames start to be part of your face sometimes! I also like the packaging, the case and the on-line site.
The only issue I have is the speed with which it arrived. I actually became concerned. My suggestion is to communicate that it takes longer than how it is described or communicate that there is a delay (if that is what happened or happens). I didn't want to take off a whole star for this because the rest of the process was stellar!

I ordered my glasses August 23rd with a supposed 10 day delivery. I got my glasses October 2nd. I contacted customer service several times and they consistently got back to me in less than 24 hours. They were able to explain what was going on and at what step in production my glasses were in. I have to say if the customer service wasn't as good as it was, I would have canceled the order and called my credit card company. Part of the delay was that my lenses didn't pass the final inspection and had to be redone. In the end, I'm happy I waited, I love my glasses!