LensablReviews 6,499

This is the second time I've used Lansabl and, both times, the glasses were useless and unwearable. The first time the progressive prescription started far too low on the lens. I foolishly decided to try them again and ordered additional lenses for the same frames. This time, the right lens was completely wrong and the tint was botched (ordered at 50% but delivered at 100%). I'm done trying to get a satisfactory product from Lensabl.

I've had good experiences with Lensabl previously, but this time around the production process was delayed and the final product was not as precise a fit as it was previously (same exact frame type, same exact prescription, so I was able to compare one to one). Just okay overall.

Process was flawless until I received finished product… my Slyk abalone gun glasses were returned broken! Part of the abalone shell around the lens is missing…
So what's next? Do I send to you or Slyk for repairs?

I ordered on 8/12, and it took them a week just to ship me a box to send in my frames. Nearly a week each way in the mail, since they use USPS.
And if that wasn't enough lead time to get me serviced quickly once they arrive there, it was 2 weeks (1 in shipping and 1 to make the lenses?) before they were sending them back again. So, total servicing time was around 5 WEEKS!

They sent them in nice packaging with a case and a complimentary cleaning solution + cloth. The lenses seem to be the right prescription and have the Transitions coating. I got the Active Transitions, but they do NOT darken much in the driver's seat. I would NOT recommend them for driving for that reason. Most likely cheaper to go with a 2nd pair as dedicated prescription sunglasses.

However, their Anti-reflective (AR), which they claim is applied to all lenses, is either garbage or was never applied to my lenses. I have horrible reflections on the inside of my lenses (see photo) that is distracting during work and potentially dangerous in the car. And they clearly didn't apply it to the outside (as attested by my colleagues on video calls). So, I reached out to their customer service...

Customer service is ONLY via email, and they send 1 message per day. After about a week of back-and-forth, they offered to ship my glasses back and (re)apply the coating. But I asked about faster shipping, and they just ghosted me. I waited several business days (because they tell you that each time you email, you go to the back of the line), then sent in a message asking what was going on. That was Wednesday 9/29. It's now been nearly 2 months with slow service and support, followed by radio silence.

If there was a 0 stars option, I would give them that. The product if OK, but the service surrounding it is SLOW and their support is both SLOW and UNFULFILLING.

The processing time was speedy and the process for sending in your frames was pretty easy. It's awesome that they send you a prepaid box. My only complaint is that there is no in depth info regarding the color/polarization of replacement lenses. If I had had more info, I would have ordered a different lens color as I'm not happy with the brown. It is very brown, almost amber. When you click "shop lenses" you'd expect there would be a description with maybe images of the different lens types, colors, coatings, and polarizations before beginning the order process. But instead you have to make the decision during ordering with little to no information. So I chose brown because my previous lenses were brown. But when I received them the new lenses are way more brown than my original lenses. It would have been nice to have a "match color to current lense" option or something like that. However, I understand that I chose the color and that's not Lensabl's fault so aside from that I would definitely recommend them!

As a result of deficiencies - or inaccurate calculation? - from online fitment steps, the bifocal portion of my lenses ended up being positioned too far to the bottom of the lens to be useful. I don't know what I could have done differently to ensure the lens' bifocal portion was placed for better function. The distance correction part of the lens seems to be accurate.
The provided picture of the Lensabl lens (on the right) compares that lens with another pair of prescription sunglasses I have. There is an approximate 0.4mm difference in the position of the top portion of the bifocal lens.
Otherwise, problems identified by production quality controls delayed the fulfillment timeline of my order.
I will contact Lensabl customer service to determine what options there might be to remedy my disappointment.

I bought a set of clear reading lenses for my Bose Tenor stereo glasses. The lenes are amazing, the quality is superb, the prescription right on, and I love the screen friendly anti-blue light coating. It really helps me to read my iPad and Kindle without the adverse affects on my sleeping. As I was going to be leaving the area for several months, I had a delivery deadline which they also met and throughout the process my customer service rep, Jove, kept me in the loop and responded quickly and knowledgeably to my emails. Overall a fantastic experience and wonderful set of lenses.

I shipped my glasses out to you and waited months to receive the wrong prescription. I ordered bifocal lenses and received full len prescription. I am unable to wear them at work because it's looks like I'm looking through the bottom of a glass bottle. I really am so disappointed in my whole experience. I so want you to know that the quality of the lens and construction is awesome but this is not the prescription I paid for. Thanks for all the hard work though. Truly, Tina Smith