On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Ordered contacts quickly and easily. Great price and fast shipment
The blue tint I ordered is so light, it's almost a clear lens could be more blue
The shopping experience with lens.com has been easy and rewarding. Only issue I have with the lenses is that I don't believe my doctor gave me the correct RX and I don't think I can return the lenses now that I have opened them.
Was easy ordering but I didn't receive the voucher for the discount and I didn't get an email letting me know they were shipped but so far they are working great.
The service rep was exceptional. High praise from me. Give him a raise.
The price was great, and shipping was prompt! Definitely happy with my order.
Fast courteous service! I am going to order more lenses asap
The online ordering was simple and quick. The delivery was prompt.
Received contacts on time. Great, easy, re-ordering process.
Simple website to use and easy to order contacts
It was super easy uploading my rx. I received email notifications about my order. I got my contacts in days. I got my normal brand for half the price I usually pay. I will be ordering from Lens.com again.
Great experience so far and great value for the price! Thank you!
Contacts themselves seem fine but almost damaged. Box is pretty roughed up
I ordered 6 boxes of lenses. When I opened the first one, two lenses were dried out -- they could not be used.
I called customer service requesting two new lenses. They said, "oh no, you have to send the whole box of 6 back." Ok, I follow directions. I now expect them to send me one box with six lenses in it.
Then the fun really started! They refused to send me ANY lenses, nor refund my money! Many many battles and calls later, I finally did get a box of lenses. VERY POOR CUSTOMER SERVICE!
It was very easy to do everything on line. I received them in just two weeks.
Everything was great. Easy to use website and shipping was fast and accurate
When I need to order contacts, it is a very easy process. Thank you!
Very dependable great company. No change needed. Great prices
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members