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Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
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Lens.com had these "discontinued" contacts in stock with a manufacture date of 11/25. These are listed as discontinued everywhere but they actually still make them. Very pleased with every aspect of ordering from them! I will definitely be ordering again!
Ordering is easy and the products are quality, however the initial price quoted includes rebate incentive. If you don't qualify by buying a large quantity, the final actual price is much higher when payment is being made.
Got my order fast, very easy to fill up rebate form and mail back, called customer service also helpful, the best pricing so far I have found
Very pleased
I ordered lens on Tuesday and paid 2 day air. I was going out of town Monday and they didn't arrive until later in the afternoon and I had to leave by 1:00 pm at the latest so I missed the order and had to drive without my contacts. I was forced to place another order in my new location on Tuesday and pay overnight priority shipping. I am still waiting. Lens.com should provide the FedEx number so it can't be tracked or diverted if necessary. I did notify Lens, com that I still didn't have my shipment on Friday and was told it is because my shipping window included a Friday? Why did I pay 2 day air if it isn't two days. Very disappointing.
I'm a new customer and I received my order in so well condition and this was so quick, I got my delivery 3 days earlier than expected date. I would always order my lenses from you guys because I got the exact same brand and saved $500 while ordering from you rather than from optometry store. Appreciate your service.
Love everything about this website. Will be ordering from lens.com In the years the come.
Ordering was easy, uploading the script wasn't hard, and the order shipped more quickly than I expected. Pricing was better than my eye doctor, too. This was the first time in 54 years of wearing lenses that I have lost one, and I was in a bit of a panic.
I have a rare lens request and they are able to fulfill it and even beat their own delivery estimations.
I included all requisite material with the order. It was received and acknowledged. But when I didn't receive notification of shipment after about 2 weeks, I inquired. The reply was what appeared to be a canned response that "my prescription was just outside the norm so it wasn't stocked and had to special ordered." That response is not believable, since every time I ordered lenses from a different provider they were delivered promptly, in roughly half the time.
The delivery was a week ahead of when you told me they would even ship, not deliver. I actually order more from a competitor just because they could get them to me sooner, which they did. I would not have had to order form your competition if i had known when yours would arrive.
I love how easy it is to renew your prescription online and everything is a good price it arrived pretty fast and comes with a contact lens case with your order LOVE IT
I wasn't able to order online as I had different needs for each eye. I called in and she helped me order the correct ones in no time. They arrived earlier than quoted. So I was very satisfied especially because it was all less expensive than through my eye doctor.
It was a little confusing for me as a first time orderer to choose the right contacts but they helped me get everything figured out.
Order Placed on 2/17 for "in stock" lenses
Order didn't ship until 2/23
Order arrived on 3/2
I paid $9.95 to ship as well as $95 in processing fees.
So, that's 13 days and $104.95 to get something that they literally pulled off the shelf.
When this is factored in, it's not the 'lowest' price on line.
Most likely will buy elsewhere on principal in the future.
Paid for two day delivery and it took four days to be delivered after FedEx received it. I requested a two day delivery refund and didn't receive it. Don't pay for the fast delivery because you wont get it.
This was the quickest I have ever received my contacts from anywhere and it was so easy to order! Will order them here every time!
I understand the rebate ideas, but you have to cut the label off your contact lens boxes, there needs to be a better way. Most people use the contact lens boxes to store their contacts in as you use up the six pairs. Cutting the box label off makes the boxes less rugged. I taped mine but still the label should be made to peal off on each box.
Thanks You, William Perry
Answer: I am in the same boat. I have not received my rebate and filled out all the paperwork correctly. My order was 9/16/2021. They have not offered any assistance to help. I have reached out multiple times. They over charge with processing fees and then with the offer of a rebate... which is not easy to follow the directions. Yout have to fill out rebate form which is not available for 30 days and has to be filled out 60 days from purchase. Then 4 months later they will not send the rebate with an the response is to wait it will come... I have been hearing for 2 months.
Answer: Apparently and unfortunately yes. Will not be using lens.com again as well due to this
Answer: Isabel, I'd be happy to answer that for you. Yes, the contacts are legit. We sale the same lenses that you would receive from the eye care profesisonal. If you need any assistance placing an order please contact us at 18005367266. Thank you, Helen Manager Lens.com.

