Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Lens.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!


lens.com
Louisiana, MO, United States
How would you rate Lens.com?
grey stargrey stargrey stargrey stargrey star

Lens.com Reviews Summary

The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

59,822 reviews

We monitor reviews for authenticity

Connecticut
1 review
0 helpful votes
Follow Ashley S.
Unfollow Ashley S.
Share Review
Report Review

Cold
March 5, 2026

Very cold boxes but I think they are okay. Came very fast!

Date of experience: March 4, 2026
1 review
0 helpful votes
Follow Malcolm A.
Unfollow Malcolm A.
Share Review
Report Review

Satisfied
March 5, 2026

My contacts were here within 4 days did everything online with ease.

Date of experience: March 2, 202
Tennessee
1 review
0 helpful votes
Follow Benjamen W.
Unfollow Benjamen W.
Share Review
Report Review

Pure vision 2 contacts
March 4, 2026

Lens.com had these "discontinued" contacts in stock with a manufacture date of 11/25. These are listed as discontinued everywhere but they actually still make them. Very pleased with every aspect of ordering from them! I will definitely be ordering again!

Date of experience: March 4, 2026
1 review
0 helpful votes
Follow Cathy P.
Unfollow Cathy P.
Share Review
Report Review

Beware of cost
March 4, 2026

Ordering is easy and the products are quality, however the initial price quoted includes rebate incentive. If you don't qualify by buying a large quantity, the final actual price is much higher when payment is being made.

Date of experience: March 4, 2026
North Carolina
1 review
0 helpful votes
Follow Malgorzata A.
Unfollow Malgorzata A.
Share Review
Report Review

Very good service I like it
March 4, 2026

Got my order fast, very easy to fill up rebate form and mail back, called customer service also helpful, the best pricing so far I have found
Very pleased

Date of experience: March 4, 2026
1 review
0 helpful votes
Follow Thomas L.
Unfollow Thomas L.
Share Review
Report Review

I ordered lens on Tuesday and paid 2 day air. I was going out of town Monday and they didn't arrive until later in the afternoon and I had to leave by 1:00 pm at the latest so I missed the order and had to drive without my contacts. I was forced to place another order in my new location on Tuesday and pay overnight priority shipping. I am still waiting. Lens.com should provide the FedEx number so it can't be tracked or diverted if necessary. I did notify Lens, com that I still didn't have my shipment on Friday and was told it is because my shipping window included a Friday? Why did I pay 2 day air if it isn't two days. Very disappointing.

Date of experience: February 24, 2026
1 review
0 helpful votes
Follow Teena S.
Unfollow Teena S.
Share Review
Report Review

Awesome services
March 4, 2026

I'm a new customer and I received my order in so well condition and this was so quick, I got my delivery 3 days earlier than expected date. I would always order my lenses from you guys because I got the exact same brand and saved $500 while ordering from you rather than from optometry store. Appreciate your service.

Date of experience: March 4, 2026
California
1 review
0 helpful votes
Follow Phillip R.
Unfollow Phillip R.
Share Review
Report Review

Easy, Fast, Affordable
March 4, 2026

Love everything about this website. Will be ordering from lens.com In the years the come.

Date of experience: March 4, 2026
1 review
0 helpful votes
Follow Sue M.
Unfollow Sue M.
Share Review
Report Review

Excellent experience.
March 4, 2026

Excellent experience and customer service.

Date of experience: March 4, 2026
Virginia
1 review
0 helpful votes
Follow Karen B.
Unfollow Karen B.
Share Review
Report Review

Perfect and FAST!
March 4, 2026

Ordering was easy, uploading the script wasn't hard, and the order shipped more quickly than I expected. Pricing was better than my eye doctor, too. This was the first time in 54 years of wearing lenses that I have lost one, and I was in a bit of a panic.

Date of experience: March 4, 2026
1 review
0 helpful votes
Follow Mikelle M.
Unfollow Mikelle M.
Share Review
Report Review

Easy and timely
March 4, 2026

I have a rare lens request and they are able to fulfill it and even beat their own delivery estimations.

Date of experience: March 3, 2026
Georgia
1 review
0 helpful votes
Follow Michael L.
Unfollow Michael L.
Share Review
Report Review

I included all requisite material with the order. It was received and acknowledged. But when I didn't receive notification of shipment after about 2 weeks, I inquired. The reply was what appeared to be a canned response that "my prescription was just outside the norm so it wasn't stocked and had to special ordered." That response is not believable, since every time I ordered lenses from a different provider they were delivered promptly, in roughly half the time.

Date of experience: March 3, 2026
Minnesota
1 review
0 helpful votes
Follow Darin I.
Unfollow Darin I.
Share Review
Report Review

Delivery
March 3, 2026

The delivery was a week ahead of when you told me they would even ship, not deliver. I actually order more from a competitor just because they could get them to me sooner, which they did. I would not have had to order form your competition if i had known when yours would arrive.

Date of experience: March 3, 2026
California
1 review
0 helpful votes
Follow Janine G.
Unfollow Janine G.
Share Review
Report Review

I love how easy it is to renew your prescription online and everything is a good price it arrived pretty fast and comes with a contact lens case with your order LOVE IT

Date of experience: March 3, 2026
Arizona
1 review
0 helpful votes
Follow Lori T.
Unfollow Lori T.
Share Review
Report Review

Easy and quick!
March 3, 2026

I wasn't able to order online as I had different needs for each eye. I called in and she helped me order the correct ones in no time. They arrived earlier than quoted. So I was very satisfied especially because it was all less expensive than through my eye doctor.

Date of experience: February 18, 2026
1 review
0 helpful votes
Follow Amber G.
Unfollow Amber G.
Share Review
Report Review

Great customer service
March 3, 2026

It was a little confusing for me as a first time orderer to choose the right contacts but they helped me get everything figured out.

Date of experience: March 3, 2026
New York
1 review
0 helpful votes
Follow J R.
Unfollow J R.
Share Review
Report Review

"Fees"
March 3, 2026

Order Placed on 2/17 for "in stock" lenses
Order didn't ship until 2/23
Order arrived on 3/2

I paid $9.95 to ship as well as $95 in processing fees.
So, that's 13 days and $104.95 to get something that they literally pulled off the shelf.
When this is factored in, it's not the 'lowest' price on line.
Most likely will buy elsewhere on principal in the future.

Date of experience: March 3, 2026
1 review
0 helpful votes
Follow Richard B.
Unfollow Richard B.
Share Review
Report Review

Paid for two day delivery and it took four days to be delivered after FedEx received it. I requested a two day delivery refund and didn't receive it. Don't pay for the fast delivery because you wont get it.

Date of experience: March 3, 2026
Kentucky
1 review
0 helpful votes
Follow Keri R.
Unfollow Keri R.
Share Review
Report Review

Awesome service!
March 3, 2026

This was the quickest I have ever received my contacts from anywhere and it was so easy to order! Will order them here every time!

Date of experience: March 3, 2026
1 review
0 helpful votes
Follow Willaim P.
Unfollow Willaim P.
Share Review
Report Review

Rebate issues
March 3, 2026

I understand the rebate ideas, but you have to cut the label off your contact lens boxes, there needs to be a better way. Most people use the contact lens boxes to store their contacts in as you use up the six pairs. Cutting the box label off makes the boxes less rugged. I taped mine but still the label should be made to peal off on each box.
Thanks You, William Perry

Date of experience: March 2, 2026