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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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I ordered my contacts over the phone. Representative was helpful and efficient. My lenses arrived exactly as promised. I very highly recommend lens.com.
I received the lenses that I ordered in a timely manner, though I am very disappointed that the lenses all expire in less than a year. Seems they've been sitting in a warehouse for an extended period of time. I ordered twelve boxes of 6 to last for two years, but I won't be able to use them for that long.
It was easy, fast and smooth transaction. And I could order just 1 box.
They arrived quickly but I still don't understand the price breakdown and there is never a breakdown on the paper when they arrive
Contacts have great prices. When I placed the order it said 5-7 business days and came in about 3. They verified my prescription right away and got them shipped. Very happy with the turn around
Very fast and reliable service! Have been ordering from Lens.com for several years now.
Been using Lens.com to purchase my contacts. I like the fast delivery and easy transaction.
I got a defective order and had no problem getting a replacement set from them. Excellent service.
The delivery and service was good. I find the way the prices are listed, even outside of rebate offers, to be misleading with no way to know the real up front price, much higher than that listed in all the initial searching, until the final step of paying the bill. Still price is better than other sites we've seen.
Good delivered in time and the order was correct. Perfect!
Lens.com differentiates themselves from the competition with the best prices and the fastest service. This is the place to purchase your contacts. Really, it's a no brainer.
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Very happy with my products and customers service. No problems at all. Easy to or and fast delivery.
Received in great timing. A lot cheaper than most other online places.
Ordered my contact lenses and they arrived in a timely manner.
My go to, always delivers faster than I thought it would, recommend
Fast delivery and efficient. Ordered from them several times and never had an issue
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members