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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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It took forever to get my lens, with no tracking information.
The process was fast. I ordered my lenses online and received them quickly.
Quick easy and convenient I would definitely recommend this company website thank you for your service
Wonderful contacts! I am very happy with my contacts and using them.
All good, easy to order and simple process with fast shipping
I made a mistake ordering one box as it was a better deal to order more boxes which wasn't clear on website.
I needed an affordable set of lens and these were right in my price range.
It was nice when I had to renew, they had my info and contacted Dr to make sure they had the right prescription. They also were delivered within a couple of days
Great prices, shipped in a timely manner! I would recommend purchasing from here!
My lenses are never in stock and have to be ordered and shipped from manufacturer before being shipped to me.
The lenses arrived sooner than expected. I am pleased with the transaction.
I firgot to reorder lenses and was on my lady pair. Lens.com verified my oder with my doctors office and sent the lenses right away.
My shopping experience was good and I received what I needed pretty quickly.
Great fit... Quick delivery... I have enjoyed my contacts and will be ordering again through y'all.
Best price of all the sites I checked, even better than Costco.
Arrived quickly.
Easy ordering experience and received the contacts within a week!
Able to get contacts quick and easy. Appreciate that they are able to confirm prescription online
Great customer service. Get my contacts in a timely manner and never have a problem with them
A big thank you for the fast response and delivery.
Sincerely,
Tim
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members