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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Easy ordering and fast delivery.the prices are very good compared to other sites.
I am so grateful for the way Lens.com stayed with me on a difficult task of getting just the right lenses for me. I needed both phone and chat help and I got it. And now I have my lenses. I'll stick with Lens.com.
My delivery was fast as always. My contacts are always in good shape.
Had an issue with my order, with just one phone call to customer service and it was resolved. Very helpful and efficient customer service.
Great quality and everything in order was correct will lost definitely be making future purchases
Excellent and easy ordering. Everything was very easy to find. Fast delivery!
Easy to buy and they shipped out quickly! I can see again- thanks!
Placing order was easy. Price for one lens is steep. Much better pricing for 2 sets of hard lenes.
Item came as advertised in a timely manner. I have nothing negative to say about the shopping experience. I would buy again
They got me my money back with about 48 hours but their chat feature is crap and everything has to be fixed via phone call.
Easy to order contacts. Pricier then previous other websites that were used in the past that no longer offer rgp contact lenses.
I ordered my contact lens and they were here in 3 to 4 days without a hitch. Easy to order and shipped right to my front door and I saved a little money also.
Auto refill is convenient and has arrived in a timely manner.
Overall great experience and easy. The order was on time and correct.
Came fast and quickly very pleased with the contacts and lens.com makes ordering easy.
Great communication, swift ordering, will order again, arrived in good condition
Haven't tried them yet, so it's difficult to say how they are
Easy website to navigate when ordering my contacts. The price is reasonable as well.
Great experience and the correct prescription. Lenses arrived at a good amount of time too.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members