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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Lovely experience, fast and easy! I found my prescription and thought I would try out online ordering rather than going in office. Won't do it any other way!
The lens were soft and really great but i could not see out of them so i cancelled the order received the 2nd box and returned them waiting on refund now
On line is an easy reorder process when ordering contacts. No human action necessary, but when you need human interaction they are always available.
Reliable and fast service just decided to use for the first time and will be using again
I don't appreciate having 4 boxes of contacts automatically ordered for me when all I did was follow the link you emailed me. I immediately changed the order to 1 box of lenses but TWICE, I had to cancel the 4 box order. It's a scam!
Website is very user friendly. Entire process was great. The selection of products was very good. They arrived very quickly..
Fast and thorough. I don't know what else to say! Don't pressure me! I've said everything I wanted to say!
Very easy to order and was delivered in a timely manner. The price was reasonable.
It was a very pleasant experience. It was very easy to place the order
Lens are good. Price is a little higher than expected though
I've been ordering contacts through this website for years. Never once had a problem.
I was very pleased with the ordering experience and the prompt delivery
The website made ordering easy. My lenses arrived in a few days and were securely packaged. No issues at all
Order received as described. Shipping speed was as advertised.
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Found it very easy and convenient way to order replacement lenses.
I thought I could just send my prescription and you would contact the Eye Dr. I had to get more information from the eye Dr and doing it all through email was difficult as I'm not real techy
I marked the check box saying I didn't want a contact lens case included and it still came
This was my first time ordering contacts online and Lens.com made it so easy!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members