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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Excellent service, quick delivery no problems at all. I have used this company for years without any incident. Totally satisfied.
With rx in hand from my doctor, ordering was quick, easy, and a lot cheaper than having the eye doctor ordering them :) I will use again, if the need should arise.
My go to for contacts. Fast shipping as well. Great communication.
Good discounted price for my brand of contacts, the delivery take a couple of days and it was difficult for me to find the tracking #.
Is was an easy and helpful process with finding contact lens. The prescription was very helpful
While i have used lens.com for many years, other sites just don't compare to the simplicity. The only downside is lens.com mysterious order fee that more then doubles your order price with one box alone, and adds a painful increase if you order a lot. Even with a rebate a fee shouldn't be that high.
Smooth and easy I was down to one last contact and I was hoping these would come in quick enough and they came very fast! So happy
Very easy to order and timely delivery. Contacts are just what I needed. And so much cheaper than at
The store
Easy to order,they had my contacts,no problem uploading my prescription
I always get fine service although shipping is too high. Contacts fine
Price was the best on this site and shipping was quick. Hassle free.
I have a complicated prescription so I called. They answered quickly and understood my needs. They set expectations of how long it would take. I was expecting 10 business days and my new contacts arrived in about 4. Thank you. I can see again.
Easy to place order online, packing and shipping quality is great! I got in time my order. Thank you!
Placed several orders over the years with Lens.com and it has always been easy! They are also the most affordable online option I have found for my contacts! Highly recommend them!
Have ordered from Lens. Com numerous times now & order is always correct & delivery is always in a timely manner
Easy to re-order! My favorite way to buy contacts right now. Very convenient.
They are always prompt in the order processing and delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members