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Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Great service. Fast shipping. Low prices. Will order again when in need of more contacts.
Discount lenses instead of hoping a customer doesn't apply or use their rebate card!
Very efficient way to get contact lenses. Also cost-effective
I have been ordering contacts for myself and my daughter, through Lens.com, for a few years. Contacts are always in stock and shipping times are as expected! They arrive on time or even early occasionally.
The price was the best I found anywhere, and the shipping time was reasonable. I would definitely purchase from Lens.com again!
I ordered two pairs of contacts I am stuck with, not useable or returnable. I was not told these would not be returnable. I was not told the prescription was not verified. They processed a non-returnable order to just take my money!
Excellent in everything. Customer service as well. Expedited delivery
The whole experience was very easy and very fast. Delivery was also fast.
My order was speedy and accurate. I received my new contacts right on time.
My original order was missing one box of contacts. I called right away and staff was on it. Got the missing box in a week.
Very good. Send discounts thank you: long time customer: need discounts
Took almost two weeks to get to my house, There should be an option to speed up the delivery process
I love that didn't have to remember a profile name and password. My order stayed in the cart for a few days while I got a copy of my rX from the eye doctor. They emailed it to me and I attached to the order easy-peasy. Really seamless process. Love it and wish every online shopping site was this easy!
I re-ordered contacts from my prescription and was super easy to place. I received them in a timely manner with no problems! I'm happy with my purchase
First time customer, referred by a friend. I was very impressed with the customer service given! I had to make changes to my prescription, the rep called my optometrist and got it all squared away for me. I received my contacted a few days later. I'm very happy I used lens.com
The shopping experience was fine. A bit frustrating was additional $25 fee at checkout that wasn't disclosed until checkout and called "fees" and no information about what fees were and if they're always charged, etc. my order was only $45 so the fee was almost 50% more on top of the order. I had to chat an associate to learn more.
Excellent service, quick delivery no problems at all. I have used this company for years without any incident. Totally satisfied.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members