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Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
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Consistent in pricing and delivery. Appreciate the responsiveness.
The price and efficiency was comforting. Would order from them in a couple of months without hesitation.
My order arrived sooner than expected. And was very easy to renew.Thanks!
I was a bit nervous ordering since I previously never heard of Lens and didn't want to risk being scammed. But the price was too good and I caved, since I just needed to order 1 replacement box. I was hella surprised how quickly my box shipped. Ordered on Monday, arrived on Thursday!
My experience was good, no any problems with the delivery at all.
I've been using the service for quite some time and have always delivered on time
Great team there! Always on time with confirmation and deliveries
Process to order contacts was as easy as anywhere else and cost was cheaper; however, the shipping takes a week or more and you are not provided with a tracking number to know when to expect them. It almost seems worth it to pay a little more elsewhere knowing they'll arrive in 2-3 days and you can track the status.
I placed an order and received my contacts within 5 days including prescription verification.
It was easy to use Lens.com. My order was fulfilled correctly and delivery was fast.
I went online and compared prices and Lens had the best price and I found their website very easy to maneuver. Placed my order and got my contact lenses within a few days. I appreciate working with businesses like this!
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I was not much help and she did everything…very patient with me.
I was amazed by how much cheaper you guys were. And not just that, but the service was great as well. And to top it off, I received the contacts shortly after ordering them! Overall, this was way better than 1800Contacts! I will definitely be coming back for my next order!
Dropped one of my gas perms down the sink. Found this company online when I was searching to find a place that could replace my contact. Entered my prescription, picked out my contacts and about a little over a week later my contact arrived. I will be doing business again with Lens.com.
Answer: I am in the same boat. I have not received my rebate and filled out all the paperwork correctly. My order was 9/16/2021. They have not offered any assistance to help. I have reached out multiple times. They over charge with processing fees and then with the offer of a rebate... which is not easy to follow the directions. Yout have to fill out rebate form which is not available for 30 days and has to be filled out 60 days from purchase. Then 4 months later they will not send the rebate with an the response is to wait it will come... I have been hearing for 2 months.
Answer: Apparently and unfortunately yes. Will not be using lens.com again as well due to this
Answer: Isabel, I'd be happy to answer that for you. Yes, the contacts are legit. We sale the same lenses that you would receive from the eye care profesisonal. If you need any assistance placing an order please contact us at 18005367266. Thank you, Helen Manager Lens.com.

