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Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Very easy and convenient. Thanks you for the wonderful experience. I will be ordering more
Overall experience was a breeze. Communication was on point. Received package timely.
It was easy! We always purcahse from you guys, and will continue to. Fast shipping, and so easy to navigate the site! Thanks!
Ordering was easy. Received product without problems. Will order again.
I had to talk to talk to a customer service representative because I accidentally ordered 2 sets of contacts instead of one, she took care of it easily. Thanks very happy with my new contracts.
Contacts were delivered on time and in tact as expected. Filler filler filler filler.
The website is easy to use and there are a lot of options for contact lenses. Since you can upload your prescription, orders are confirmed quickly and you know the right lenses will be sent. Mine arrived in the time-frame promised.
The original arrival estimate at checkout was different than what happened.
I accidentally ordered -2.25 instead of +2.25. I only used one contact from the opened box. I only wish I could have somehow received some sort of credit for the wrong box. Other than that, everything as great! Thank you, Lisa Carnes
Greet experience, easy to reorder and shipped in timely manner
Two clicks and I had placed my order. Three days later I received my order.
Ordered the contacts because they were a better price then other sites. Accidentally ordered contact solution also and when I realized I did that I called the company to cancel the solution only. Spoke with the representative and she assured me I would get the contacts and not the solution. When order arrived I recieved the contacts and the solution. So I called back to return the solution which I did not want to pay for. After a back and forth 20-25 minute wait with the representative they finally resolved the issue.
I received my product without issue exactly as expected for way less money love the service
These were replacement gas permeable contact lenses. Now I wonder why I've been paying almost double to order from my optometrist!
Ordering was so simple. The lenses were shipped very quickly and were perfect. So it's Lens.com for me from now on.
I've been a customer for about 5 years. I've never had an issue with my order. I'm happy that I enrolled in auto refill. My contact lenses arrived right on schedule.
I'd never used Lens.com before but it was effortless and a great price. Highly recommend!
I couldn't be more impressed with my experience purchasing contact lenses through Lens.com! From start to finish, the process was incredibly smooth. Their website is user-friendly, making it easy to find my exact prescription and preferred brand. Not only were the prices significantly lower than what I've paid elsewhere, but they also had great promotions that made the deal even better. My order was processed quickly, shipped promptly, and arrived right on time—no delays, no hassles. The lenses were exactly as described and perfectly packaged. I appreciated the clear communication every step of the way, from confirming my prescription to shipping updates. Customer service was also top-notch. I had a quick question about my order, and their support team was friendly, responsive, and helpful. Lens.com has definitely earned my loyalty. I'll be ordering from them again without hesitation—and I've already recommended them to friends and family. Five stars all the way!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members