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From the business

Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!


lens.com
Louisiana, MO, United States
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Lens.com Reviews Summary

The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.

This summary is generated by AI, based on text from customer reviews

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59,822 reviews

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Florida
1 review
0 helpful votes
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Shipping too…
June 27, 2025

Shipping was too expensive and took too long. For that price it should have been a 2-day air

Date of experience: June 27, 2025
Texas
1 review
0 helpful votes
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Professional
June 27, 2025

They made sure I had the correct contact lenses for my sensitive eyes and at a great price and delivery was fast.

Date of experience: June 27, 2025
California
1 review
0 helpful votes
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Love This Company
June 26, 2025

Great service! I am impressed with how fast my order was received!

Date of experience: June 26, 2025
California
1 review
0 helpful votes
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See above. No hassle return and replacement, good customer service.

Date of experience: June 25, 2025
New York
1 review
0 helpful votes
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Fast service & loved the price!
June 25, 2025

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Date of experience: June 25, 2025
New York
1 review
0 helpful votes
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Fast and easy
June 25, 2025

Fast and easy have order for many years no problems satisfied

Date of experience: June 25, 2025
Ohio
1 review
0 helpful votes
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Great Experience
June 25, 2025

Easy ordering process and timely delivery of lenses. Thank you.

Date of experience: June 25, 2025
Georgia
1 review
0 helpful votes
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Contact lenses
June 25, 2025

My order when from one box $54 dollars to over $170 for to boxes, I wasn't sure why, review my order and total did not make any sense, so please review your order very well before you put in your credit card card number.

Date of experience: June 24, 2025
Michigan
1 review
0 helpful votes
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Incorrect Order shipped
June 23, 2025

My order was incorrect, with the wrong prescription. Contacted customer service, was emailed a return label and my correct order was on my doorstep in 4 days. I understand mistakes happen... but I do appreciate the timely response to make things right.

Date of experience: June 19, 2025
Minnesota
1 review
0 helpful votes
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NA
June 23, 2025

Have no description to give. Only responding that product has been received.

Date of experience: June 23, 2025
Pennsylvania
1 review
0 helpful votes
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Convenient
June 23, 2025

Easy and convenient. Fairly quick with arrival after ordering (about 3 days).

Date of experience: June 23, 2025
Washington
1 review
0 helpful votes
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A company that is accountable!
June 23, 2025

I received an opened box of contacts in the mail. I contacted the company and they sent me a new pair with a contact case right away. They were so easy to deal with. I am a returning customer because I find reasonable prices (checking for online codes) and they are a company who has their customers in mind, not just the products.

Date of experience: June 23, 2025
Texas
1 review
0 helpful votes
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Due to blindness and the lens is so light blue, I cant find it in my eye.

Date of experience: June 21, 2025
Pennsylvania
1 review
0 helpful votes
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Good Company
June 21, 2025

Good company with fast delivery and a wide selection of contact brands to choose from and buy.

Date of experience: June 21, 2025
Pennsylvania
1 review
0 helpful votes
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Quick Delivery
June 20, 2025

Not an exact match but was upgraded from the 2 week to the monthly lens. Not sure why but hopefully no issues. Not mad. Fingers crossed.

Date of experience: June 20, 2025
Texas
1 review
0 helpful votes
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Happy Customer!
June 20, 2025

I just received my order for two pairs of RGP lenses. What an upgrade from my previous local vendor through my eye doctor's office, Apparently, the quality of your product is substantially higher. My vision is very much improved, the comfort level is also very much improved, and the pricing is about 1/3 of what I was paying locally. Thanks so much for such superior customer service!

Date of experience: June 20, 2025
Florida
1 review
0 helpful votes
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Surprise charges
June 20, 2025

I ordered two sets of lenses for $39 each and upon paying discovered an additional charge bringing the cost up to $195 instead of $156. I also received a lens case that I don't need and requested to not receive.

Date of experience: June 20, 2025
Illinois
1 review
0 helpful votes
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Total 1 Multifocal
June 20, 2025

My contacts arrived quickly and fit perfectly. They're comfortable to wear.
I've been a customer for years, and still have no complaints.

Date of experience: June 20, 2025
Georgia
1 review
0 helpful votes
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Love it!
June 20, 2025

Great price and fast delivery- they came days early! I will do all my orders here now. I am telling everyone about this! Thank you!

Date of experience: June 20, 2025
Florida
1 review
0 helpful votes
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Good Service
June 19, 2025

On line was easy, staff responsive, prices were good, customer service was excellent, they help me with every aspect necessary to get my prescription okay' The shipping was prompt and I received my lens in record time

Date of experience: June 19, 2025