On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I especially appreciated the reminder about the prescription expiring. Thank you.
I placed an order online and was called it appeared to be an old prescription and when calling the eye doctor for confirmation was told they havent seen me in over 2 years. I had switched eye doctors but my prescription stayed the same. Lens.com needed to verify this but was unable at the time get a hold of my new doctor but I was in desperate need of contacts so the order was put through. I was very pleased with the service that I received and the quick turnaround of getting my contacts.
Good experience, fast delivery, good prices! First time user, I will use again.
I am VERY pleased with my first order with lens.com. This order was a test and lens.com passed it quite successfully. I will be placing another order soon.
Excellent experience from beginning to end just uploaded the prescription and everything went fine however, when trying to enter my information from the prescription information, not sure what values on the prescription went into which fields on the website but I think when I upload the prescription, they just know how to get the information from there
Once lens.com received all my paperwork they got right too work. Quick and quality work. Now I can see crystal clear. All I can say is" Great Work"
Thank you, Lens.com! I was missing one box of contacts in my order, and after I called, they immediately shipped the replacement. Great customer support and very easy to work with.
Customer rep met expectations. Rep was courteous and knowledgeable.
Loved it Cuute frames and i really liked them will most likely will order again
Order received but a little late. I ran out of contacts and had just ordered some when I received notice that my renewal was going to be shipped. Have way too many contacts now
Was informed by voice of the total price, that did not happen. Extra charges that were not transparent.
Easy to order, quick delivery, was also able to track my order
Please remove the plastic storage cases
From orders! No one needs them and the earth is dying
It was a good experience. Easy ordering, good communication, timely shipping, prices very comparable.
I really don't want to write anything here but I have to...
Thanks for the quick delivery of the correct product! It was greatly appreciated.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members