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Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
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Did not match prescription, gave me a stronger prescription- I think that's against the law… also different contacts than was prescribed. O h& the 25 dollar "fee" that I did agree to is absurd. When I asked customer service about it, they said I could find it on the website somewhere, but I have not found it yet.
This sight is easy to understand and navigate. Fast, effient service. My lens arrived when I was told they would. I am very satisfied. I will order my lens in the future from Lens.com.
I purchased 4 boxes of lenses. I wear a different prescription for each eye. When I opened my boxes one was packed with individual strips of lenses, and was missing a total of 15 pair. Fortunately, dealing with Lens.com was easy. I called them and in a few days I had a fresh supply.
Customer service was very helpful. I didn't think I had attached the correct contact order but they reassured me. It was all done correctly. We got the correct contacts.
I have never been able to purchase my contacts so inexpensively. I purchased my contacts for more than 1/2 the price of any other company. It was quick and easy and I received m order quickly.
Really happy with both the quality of the product and how quickly I received them. I will definitely be ordering from lens.com again!
Lens.com had the best price, by far, on my contacts. Ordering was easy and delivery was timely. I will definitely be ordering from them, again.
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Better than expected! Great quality, can see perfectly. True bright red that completely covers my dark brown eyes! Will purchase more in the future
Good Afternoon, y'all did a great job getting my prescriptions done for these contacts. I just want to say Thank you. I will come back for more. Jan DeWitt
I appreciate the reminder that is sent by Lens.com when I'm getting close to reordering. Their site is easy to use, making the process so simple. I never worry about running out of my lenses.
There was an issue uploading my prescription and they called me right away. Was easy to resolve and they were shipped out fast! Will definitely use them in the future.
I made an error on my order. They called me and we worked it out and even saved $25.00 on my order. My only complaint is that they advised me it had shipped but did not provide a tracking number.
I have ordered lenses here more than once for good reason! Customer service is excellent, the ordering process is incredibly simple, you cannot beat the prices, AND they are shipped and delivered very quickly! Definitely recommend!
I got a box of the same contacts my eye doctor would have sold me, for 80% less! Ordering was super easy and shipping was fast! They said it would be delivered in 5-7 business days. I ordered Wednesday night, it was shipped Thursday, and I got them on Saturday! Will order again!
Bought contacts from lens.com for years great prices no issues. This time followed the same process great price but at check out was charged hidden fees that amounted to almost the same price as the contacts. This is wrong. Never again will I shop at lens.com and I will tell everyone. Social media include.
Online ordering with lense.com was easy to fill out the prescription for my prescription with Boston XO lenses. This is the 2nd order that I have filled and all went well both times. Thanks Lens.com!
I made an order for 4 boxes but sent last year's RX. I sent the correct one, but it was not in time to correct the shipment. Lens.com sent me a return postage paid shipping label to return the one eye's contacts with a new RX. As soon as the replacements arrived, Lens.com initiated the application for the $75 Visa rebate and sent the rebate form e-mail. There was no red tape because of the two separate 2 box delivery.,
Answer: I am in the same boat. I have not received my rebate and filled out all the paperwork correctly. My order was 9/16/2021. They have not offered any assistance to help. I have reached out multiple times. They over charge with processing fees and then with the offer of a rebate... which is not easy to follow the directions. Yout have to fill out rebate form which is not available for 30 days and has to be filled out 60 days from purchase. Then 4 months later they will not send the rebate with an the response is to wait it will come... I have been hearing for 2 months.
Answer: Apparently and unfortunately yes. Will not be using lens.com again as well due to this
Answer: Isabel, I'd be happy to answer that for you. Yes, the contacts are legit. We sale the same lenses that you would receive from the eye care profesisonal. If you need any assistance placing an order please contact us at 18005367266. Thank you, Helen Manager Lens.com.

