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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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I purchased 2 boxes of lens that were ~$36 each, which should have been $72. But Instead I was charged $125. On the receipt there was a $50 item for taxes and fees. I exchanged 10+ emails with the support team repeatedly asking for an itemized receipt that broke down what those taxes and fees were. No one ever responded with that breakdown. 4 different people replied to my email and always had an excuse as to why they couldn't show me what I was actually charged for. Lens.com invested a $50 charge then refused to justify it and the support personnel were completely incompetent. I was in desperate need of lens so I went through with the order, otherwise I would have canceled.
I have always ordered from lens.com. They have a great process and I have always gotten my products on time. I would recommend them to anyone that wants to order contacts.
It was a great experience other than just showing the rebate price instead of the original. I got them with my prescription since I do work in a haunt.
My son needed a few pairs of contacts until his next eye appointment and lens.com delivered! Great price and fast shipping.
Ordered 1 box. Received promptly and was exactly what I needed. Will order again.
Order sent through quickly and smoothly. Delivered faster than expected
Great price and fast delivery. Very happy I found your site!
Easy ordering, set up very well. Contacts done in record time. The only issue was shipping. Some how my order ended up touring north America. Fed ex did a sloppy job here.
Very easy to order Website is simple
Have ordered before and the prices are good.
There was a mistake in my order and I received some extra boxes of lens I contacted customer service and they helped me with my order issue no long waitings on call easy to understand.
Ordering my contact lenses online with Lens.com was an easy and simple process. I will share my experience and recommend Lens.com to my family and friends.com
Great service, fast delivery a great selection of contacts prices are real good also.Been wearing Acuvue oasis for years tried Air Optix hydraglyde they feel real good.Will do business with them again for sure.
This is my second order of purchasing Polycon II lenses in the last two years from Lens.com. For some odd reason the right side lens causes irritation to my eye which subsequently leads to a film on my lens and secretion in my eye, making it difficult to see clearly. This occurred with both orders. I did not have this problem buying the Polycon II lenses from a different vendor which is no longer in business. This irritation is unbearable and I'm forced to wear a 3-year-old lens which does not cause irritation to my eye. However, my vision is not sharp with that old lens. I'm not too thrilled.
I got my contacts as the service representative said I would, in a timely manner. I will say, the 6 month supply was $10 cheaper at my eye doc, but this was very convenient and easy!
Ordering process was easy and contacts were delivered very quickly.
Just received my second order from Lens.com, very helpful the first order and ensured I got my lenses by date needed. This additional order was even easier and just as fast! Will certainly be using them for future orders.
No problem with Lens.com, but I'm lucky I have my lenses because FedEx just throws the envelope in your driveway... USPS would be a better choice because they're put in your mailbox...
Easy to navigate website, easy to upload RX, shipping was fine with tracking. Only wish the invoice was a downloadable PDF.
From ordering to receiving... seamless process. They offer rebates as well for larger orders. Have used for 2 years... they all in stock and communicate very well with their customers.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members