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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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I ordered a set and I never received it. I emailed Lens.com and they were so great about it. They mailed out a second set and I did receive that one. Thank you so much and will be ordering more. :)
Easy, convenient, cost effective. I no longer have to put my order in through my eye doctors office, but I can do so on my time!
My husband hadn't realized he'd missed adding "hydra" to our order. We were able to return easily and corrected order has been received. Great service. Thank you Lens.com.
I accidentally ordered the wrong brand and they immediately let me know that I ordered the wrong brand and when I called customer service they fixed everything right over the phone. It was nice to deal with an American representative that I could understand. I will definitely order again.
Good prices on contact lens and fast shipping. Submitting your prescription is very easy.
I ordered contacts and my order was either delivered to another house or never made it, and after talking to customer service they were able to send me new boxes out within days! I was so thankful and happy they were able to help since it wasn't their fault and more a delivery issue.
I love their ordering process and prescription submission system! It's an added bonus that their prices are amazing.
Good quality and shopping experience was great, I'm glad it took less than a week to receive them
Awesome price and good contacts will definitely order more from lens. Com
Fast, Easy, and Accurate! I will definitely use lens.com again for future orders.
We accidentally ordered the wrong kind of contacts, we purchased the protection plan so it was no problem to return and reorder right ones. Very smooth process.
Great service, price and fast shipping. No problems at all!
I ORDERED MY CONTACTS BACK IN NOVEMBER 2021. IT IS NOW MARCH OF 2022 AND STILL NO REBATE - EVERYTIME I ASK IN A LIVE CHAT - THEY TELL ME ANOTHER 6-8 WEEKS - THIS IS A SCAM - DONT FALL FOR IT!
I somehow mistakenly ordered my order twice! Only wanted one box each eye. It was my mistake but would have been nice if who ever put it together would have thought it was strange the way it showed on invoice. It's okay, just have extra.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members