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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Wonderful, got my contact lenses in a timely manner, and they got my correct prescription because I had forgotten the correct on
Easy to reorder and prompt shipping. I need to figure out the mail-in rebate.
From logging in to completing order, As always a very easy experience.
Easy to use website and great price. Will use again.
I forgot my prescription was about to expire. They sent me an email and I logged in and my order was ready I paid for it and it was done.
Thanks
Easy to order
Prescription verification was super fast and my lens arrived sooner than I thought!
Easy and fast delivery will order again. I have to figure out how I get my credit now.
Shipping was incredibly fast and my order was just as described! Will order from here again.
Buen servicio muy rápido costumer servís muy bueno
Super fast & efficient! I received my contacts within the same week I ordered!
They will not allow you to print your rebate form until days and days after you receive your order... then you cut out the proof of purchase from the boxes and mail it,, then lens.com says "oh, we never received your rebate request, sorry". Nothing you can do, because your proof of purchase barcodes are already gone and they will not rebate you. Very very poor rebate system. Terrible
I found the prices listed to be deceptive They only show price after rebate
I received an empty book no contacts only a lens case I called immediately the customer service guy said that's odd we will re ship your order over night not true had to wait another week so all total it took me 2 weeks to get contacts your company sucks and the 10 dollar fee you charge I was told by another one of your workers was for if something happens to your order what? Never again horrible experience
Easy ordering however the prices are high unless you get rebates.
Great! Great way to save Money, Great product, Great Service!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members