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From the business

Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!


lens.com
Louisiana, MO, United States
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Lens.com Reviews Summary

The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.

This summary is generated by AI, based on text from customer reviews

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59,822 reviews

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Texas
1 review
0 helpful votes
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Quick, Easy and Costs Less!
March 9, 2022

It's easy to order and in shopping around in the past, Lens.com had the best prices so I don't waste my time shopping around anymore.

Date of experience: March 9, 2022
Georgia
1 review
0 helpful votes
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On time
March 9, 2022

Fast service very happy with the evening.
Will order again

Date of experience: March 9, 2022
North Carolina
1 review
0 helpful votes
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So far, I am pleased with this order. Let's see how it all works out.

Date of experience: March 9, 2022
Virginia
1 review
0 helpful votes
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Good service
March 9, 2022

Fast delivery and just what I ordered. Will definitely order again.

Date of experience: March 9, 2022
West Virginia
1 review
0 helpful votes
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Excellent!
March 9, 2022

I always order my contacts from Lens.com. They are quick with delivery and never have problems or issues.

Date of experience: March 9, 2022
California
1 review
0 helpful votes
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Rebate
April 8, 2022

Had trouble figuring out how to PDF rebate form. Don't have a printer so have to send to local print shop. Had browser issues but finally figured it out after a couple hours.

Date of experience: March 9, 2022
Florida
1 review
1 helpful vote
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Rebates never comeYou advertise a rebate but it send you in circles and you never get it even if you apply

Date of experience: March 9, 2022
New York
1 review
0 helpful votes
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Buena experiencia, la calidad a veces no es buena, la entrega bien rápida

Date of experience: March 9, 2022
Florida
1 review
0 helpful votes
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Contacts
March 9, 2022

Good contacts, reasonably priced and delivered early

Date of experience: March 9, 2022
New York
1 review
0 helpful votes
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Fast Shipping
March 9, 2022

Fast Shipping and excellent service. Would buy from again

Date of experience: March 9, 2022
Massachusetts
1 review
1 helpful vote
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Didn't like the service fee.
April 8, 2022

Was really thrown by the service fee which jacked the price up to more than I would have paid to buy locally. When I called customer service I got no satisfaction and was told to send the lenses back. Only when I pressed for more information was I told about a rebate offer. Don't like at all to be surprised by add-ons to pricing structure. Thinking I will abandon Lens.com

Date of experience: March 9, 2022
North Carolina
1 review
0 helpful votes
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First time ordering
March 9, 2022

The whole process was really simple. Fast shipping. Will definitely reccomend to friends and will use again!

Date of experience: March 9, 2022
Illinois
1 review
2 helpful votes
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Rebates
April 8, 2022

I ordered contacts In mid October. I was to get a substantial rebate. It is mid March and I have yet to receive it. I have been calling them since December, which is eight weeks after the purchase and they just keep saying it will be here in two weeks. On their site it says they are six weeks behind, but this is way too long. At this point, I wonder if it will ever arrive. If you are depending on the rebate to defray the cost of the contacts, you may want to reconsider. In the past, I liked buying from this company. In the future, I will look at pricing without rebates. The status, as shown in photo, has not changed in months.

Date of experience: March 9, 2022
South Carolina
1 review
0 helpful votes
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Lens.com is great
March 9, 2022

I use Lens.com for my contact needs. Customer service is great. Fast delivery. Quality product.

Date of experience: March 8, 2022
Arizona
1 review
0 helpful votes
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Easy renewal process.
March 8, 2022

Easy renewal process. Order came very quickly. Also good service with Lens com.

Date of experience: March 8, 2022
Florida
1 review
0 helpful votes
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Thx
March 8, 2022

So simple and easy and very convenient. Recommend.

Date of experience: March 8, 2022
Texas
1 review
0 helpful votes
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Biofinity
March 8, 2022

There shipping is very fast, quality great. I will continue ordering my lens from them.

Date of experience: March 8, 2022
Michigan
1 review
0 helpful votes
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Easy to order
March 8, 2022

Easy to order and my product arrived in a very timely fashion. The price was also great, the most affordable that I had found without using insurance. Overall I had a good experience.

Date of experience: March 8, 2022
Washington
1 review
0 helpful votes
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Awesome deal
March 8, 2022

Very easy to order and shipping is on time and will continue to order from lens. Com thank you

Date of experience: March 8, 2022
California
1 review
0 helpful votes
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Quick and Easy
March 8, 2022

I'vr been using lens.com for a while and it's a seamless process. The lenses were a bit pricey sense the last time I've purchased, but still considerably cheaper then the competition.

Date of experience: March 8, 2022