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Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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It is easy to order from the web site, the prices are good, and products are shipped quickly. I love the convenience of ordering online!
The lenses came quickly and in great condition. The refund has not been seen and it's now almost 60 days.
It is now JULY and I'm still waiting to receive the rebate I sent in last DECEMBER! Now, to make matters worse, you can no longer submit them digitally online... you need to print a form, cut out barcodes, and mail it in... I'm DONE with lens.com
The product is still expensive. Since I am a person who invested in your product, I would prefer a larger discount.
After a week of used, felt blurry all tje time, need to dropped moisturizet due to dryness and sticky feelings. I never had this experienced from the previous company. And, priced showned in the website was different when bills was deducted in my account. I will never used this site, and will never recommend.
If I hadn't been sent the wrong perscription on 2 boxes of my order, everything would have been fine, but it was a bit of a hassle sending back incorrect lenses and waiting for the correct ones.
All of my experiences with Lens.com have been good. No complaints whatsoever.
Got my lens' in the mail when they were supposed to be there!
They had what I wanted. It arrived promptly. The added on fees are a bit high though. The initial appearance of low prices is not reality.
Easy to reorder. Very fair prices. Happy with previous purchases.
Easy to order and reorder. Delivery is quicker than estimates suggest. Awaiting rebates is a lengthy process but all in all, a good experience.
I have been waiting 6+ months for the rebate to be mailed. This week they finally said it's being mailed. This company is either unable to pay for rebates they promise, incompetent or just taking an unauthorized interest free loan from customers. They blame their lack of rebate fulfillment on processing times and covid issues. They appear to be using delayed rebates as a way to increase cash flow.
I have ordered from Lens.com a few times and have been pleased with the products. I need to file my rebate and get my rebate card. I can write a review about that in the future.
I have two outstanding rebates that I have not received. I don't know why customers can't receive an upfront discount without the need of a third party gift card. I probably will turn to Coastal Contacts for my family's contact needs.
I am a repeat customer. The first time everything from receiving my order to receiving my rebate went well. But not this time. It's been 6 months since I submitted my rebate info. Its been 3 months since the 'Card Fulfillment by VISA Card Processor' step. But the rebate Visa card is still not mailed. Very disappointed. Without the rebate, the cost of their contact lenses is more expensive than buying from the Optometrist.
Super easy and quick, received my contacts within a quick timeframe
Get lenses great service! Easy ordering process and quick delivery. I have dry, sensitive eyes and o can wear these all day with no problem!
Fast delivery! Right on time! Great prices! Saved money purchasing here verses paying at optical office!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members