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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Really like the price and service. Had to return and customer service was great a real live person. Replacement was sent timely.
Don't EVER order from Lens.com. First of all they have this rebate program which requires you to cut the boxes apart and takes between 3 and 12 months to receive (what a hassle.) Secondly, they sent me the wrong prescription and because the boxes were cut (for the rebate program) they will not accept them and replace them with my correct lenses. I'm so over it - time to find a new supplier (other places are cheaper anyway.) Avoid this company!😡
Quick, effortless and straightforward. Nothing was hard snot placing my order. It came nicely packaged and they feel great. Will order again
The price is cheaper than at my doctor's office without insurance. I got the contact lens in timely manners, and I ran out of one side of the eye lens. This is kind of an emergency order. I'm happy to get it here with the budget I have.
Excellent customer service. Very helpful. Definitely recommend for everyone.
Lens.com stayed in communication with me and followed up to make sure I received my order. When I thought it hadn't come, they were prompt in creating a ticket. Thank you!
Overall I'm very pleased with my order you guys are great thank you!
All my info was saved in their system & with basically one click I was able to reorder...Very efficient!
Quick and easy! I would definitely use them again!
I chose lense.com because the place I normally choose had hiked their prices up by almost double, and refused to price match to their old prices or to anywhere else when they claim that they price match. Was thrilled to see that this place had the same types of lenses and that I could basically get three times the amount of lenses for the same price as just 6 at the other place. They also answered all my questions I had, and were super fast at delivering.
Already explained - delivery date of 5-7 days has come and gone and contacts have not been received.
I'm always skeptical about ordering online but the website is user friendly, their communication is great, I received my order promptly and it is exactly what my Doctor prescribed.
Good service help me a lots and fix my description contacts with my doctors everything very good 5 star
Did not receive receipt with original order or in followup emails. Received product with additional $45 "processing" fees. For $8 more I could have bought another box of contacts. Customer Service insisted they were cheapest out there even with processing fees.
Too many sites had hidden fees that popped up only after going to the cart to purchase
Good so far saved me money with coupon and best prices to be found and shipping was promptly delivered
You cannot go wrong with lens.com. They have any contacts you might need and provide excellent after sales services, international shipping and support. Will always buy from them. Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members