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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Ordering from lens.com is quick, easy and always affordable.
It was very easy to make the purchase and it was delivered before the date I was expecting!
Ordering was easy. Shipping was fairly priced. Order was shipped & received promptly. Very satisfied & I will use them again.
I received my contacts very fast. Never had a complain and I've been ordering from here for years
Did not receive full order and had to fill out a form in a difficult format. When I requested a new form in the right format I got the same email and form as the first.
Great people. Easy to work with. Incredibly friendly.
Thank you thank you thank you, I can see again! So so happy!
Wonderful service, very good quality of product, and friendly customer service experience
Third time I've ordered. Fits my need perfectly Saved money over ordering at Drs office
Excellent service! On line form makes it easy to order the right lens. The ordered lens is packed and shipped quickly. My only complaint is the extra charge for processing the order.
Went on line, found my account, placed an order….quick and simple. Received a notice when they were on the way. We're soon delivered….quick, easy, perfect!
Website was easy to follow. It was as expected I'm a repeat customer.
Overall good, except for the extra steps that you have to take to get your rebate.
Reorder especially easy...appreciate the notice of shipment and subsequent follow-up, making sure I had received my order.
Everything was quick and easy...loved it!
So quick and easy, all done within 5 minutes.
Easy, took only minutes to complete my order.
This has been experience for sure first i didnt get my order that i paid for than we got in touch with you folks and the next day i got my order and then this morning i got a email saying i will have a another box sent to me for free, so im thankful for that and for you folks as well, i appreciate you folks
Easy to use website fast delivery and service thank you
The prescription is not working like the U.S. lens I normally buy.
It was very easy and simple to place and order and compared to anywhere else it is about half the cost. If prices remain the same I will be using Lens.com for now on.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members