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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Fast and affordable, shipped to me quickly. I wish tracking was easier but other than that they did arrive timely and i will forever use this company
I wear the gas permeable contacts (hard) these don't fit properly unfortunately
Needed some contacts quick, but prescription was expired. Couldn't get into see optometrist for a month. Took the quick and simple online vision test since sight has not changed. Had a renewal and placed an order in less than half an hour. No issues, fast and straightforward.
Ordered contacts online, no hassle and great price.
Best prices around and excellent customer service. I've used them for years now and will continue to.
Needed contacts before my prescription expired, Lens.com had just what I needed at an excellent price.
Great price for just what I was looking for.
The new prescription was filled promptly and the lenses are in my eyes and I can see! What else do you need.
I was so used to purchasing expensive contacts from other retailers that when I saw lens.com price being literally half the price I decided that I would give them a try. I figured the catch would be that the shipping would be slow but nope the shipping was fast too!
You emailed me back saying you would look into it and I still received the wrong script. Please send the 1.5 and I will mail these back.
First time customer, hope these work for me. Easy so far.
I haven't received the Contacts yet. I can revise my reading once I get them.
I place an order of two boxes of contact lenses at $61.24 per boxes. The subtotal came to $175.96...
Ordering my contacts was simple and my order was processed fast. I got my contacts in ales then a week. I will be ordering from Lens.com from now on.
Ordering my contacts was simple and my order was processed fast. I got my contacts in ales then a week. I will be ordering from Lens.com from now on.
I just have to take a pic of my Rx and pay, I know what I want so I just click on my fave contacts box, I got them in the mail sooner than other websites.
Great! Easy website. Would use again. Great responsiveness and good selection of lenses
I don't like the automatic application of the protection plan
My brand was not available any more. Website is confusing, cannot back up to look at order. Protection plan was automatically added. I don't like that.
When I received my order, it was missing a box. Once I got through to your customer service staff, the woman was very apologetic and helpful. I received the missing portion of my order within the week. Thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members