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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Everything was great! I ordered and it was delivered in 3-5 days. My online experience was awesome...will order again.
Thanks 😊
I had to order contacts while out of state. Had them delivered to the address I was staying at. Arrived 2 days earlier than anticipated. Very happy customer!
Great i love the convenience and prices
Please see above comment. I am totally satisfied with my rigid gas permeable contact lenses.
My experience with Lens.com was superb in every respect! The lenses are the exact prescription I ordered and they are of the highest quality. Also, the customer service and shipping were excellent. Most importantly, the price/cost of the Lens.com lenses was considerably lower than the price quoted by my optometrist's office.
I had an easy time ordering. But it was still speedy $32 for 3 pairs of lens. Plus shipping brought this orde up to almost $60.00. That was the most shocking piece.
Could warn people they only get one box as the 10.91 price and will pay more taxes on multiple boxes. I live in a no tax state.
Got the Contact Lens in 3 days! I love Lens.com! I have done business with them for multiple years and they're the best out!
Mostly satisfied but as with everything else prices have gone up here. My lens box was partially open when I took it out of the package so that's a little scary.
Fairly quick. Great price! I recently had cataract surgery in one eye, so my glasses were obsolete. One contact lens pack is all I needed to order.
Overall shopping experience was easy. Quick prescription verification and shipping.
Spoke with an agent who expediting my rx script ensuring I got my contacts when I expected.
Prices too high and mail in rebate isn't sensible.
I always have the best service with Lens.com! They always take care of my needs.
Always appreciate good service. Thank you lens.com.
Processing my order as very fast as well as fast shipping. This is my 3rd-4th order from Lens. I will be purchasing again from the company. Thank you for incredible customer service and business.
So easy to reorder contact lenses as needed. It took just a few clicks on the website and in less than a week I received my contacts.
Was able to get my brand of contacts at a much better discount than other sites, and they came on time and correct!
I was pleasantly surprised to get a reasonable price on just one box of 12 contacts which is all I need right now. Service was excellent and contacts came quickly.
Good them right. Fast delivery and polite help.
Thanks
It couldn't get much easier. Changing my CC worked fine!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members