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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Best customer service. Very efficient and helpful.Order arrived perfectly and in timely manner.
I had an issue with my original order and they took care of it, no problem!
Ordering contacts was easy and quick. Customer service helpful as I had difficulty putting in my credit card info.
Best service ever and the delivery was fast. I really love Lens.com.
They got here in 7 workng days, happy with them.we had to re order cuz I put a plus instead of a minus on husbands prescription sizes, so we lost like 90 dollors but my mistake.i won't make that mistake again.
This was my first time ordering. Everything was as normal from my eye doctor. I will be ordering again.
I ordered Acuvue Oasis contact lenses. 24 pack. Website is easy to navigate. Uploaded my prescription. Checked out. Received my order within a few days. Smooth shopping experience!
Love the service. Contacts come quick. Customer service always helpful
Their very accurate and fast... I received my contacts in a week I like Lens.com
Great price and fast shipping! Honestly didn't even realize it was my order at my door since it came so quickly.
Process to purchase was simple and shipping was quick.
It was pretty good. It was kinda expensive not gonna lie but other than that it was pretty good
I've always gotten my contacts from Lens.com and they never disappoint.
Contacts arrived fast and in perfect condition. Great online transaction. Thank you.
Site was good. Allowed me to buy only what I wanted. Can't believe how much contacts cost these days.
Easy & hassle-free! They took care of everything, including reaching out to my eye doctor to confirm my prescription. Will definitely order from here every time!
I was very pleased with the ease of ordering my lens.
I ordered and they were recieved quickly.
Good job.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members